Asbury Hotels & Accommodations

We don’t usually stay in Residence Inn’s however our travel plans had us in Raleigh for a night and this hotel had the best option for our family of five. I have to say I was really impressed! The rooms were spacious, clean and updated. The staff was very friendly and the breakfast area was really comfortable. This was one of the nicer Residence Inn’s I’ve stayed in!

The bed was heavenly. They have Peloton bikes in the fitness room. Only two things lacking: vegan food options, outdoor pool. I would stay here again. There are vegan food options across the street (Happy and Hale, Element - Plant-based Gastropub. And Raleigh Raw is just a couple of blocks down.).

With a stay at Hyatt Place Raleigh/Cary in Raleigh (Southwest Raleigh), you'll be within a 5-minute drive of North Carolina State University and North Carolina State Fairgrounds. This hotel is 1.9 mi (3.1 km) from PNC Arena and 5.7 mi (9.2 km) from Crabtree Valley Mall.Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access and wedding services.Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary on-the-go breakfast is served daily from 7:00 AM to 10:00 AM.Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.Make yourself at home in one of the 132 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

The hotel is very nice, but our room was dirty. The staff at the desk at 11pm when we checked in were friendly and welcoming. We were only staying there overnight as a stop on our way to vacation in South Carolina. There was my husband and I and our 3 adult children. We asked for a rollaway bed, as the room technically only sleeps 4. We waited until midnight for the bed even though I’d asked for it at the time of booking AND while texting Josh at the front desk while we were still driving, and again at check-in. My husband and I were meeting a friend who was preforming at Tin Roof while our children stayed behind. Upon arriving in the room, we noticed there was a random sock on the middle of the room. On further inspection, there were discarded rose petals under the bed as well as an oatmeal crème pie (?!?) under there. There was also popcorn on the windowsill. By 11PM on the day of check-in, I’d expect the room to be clean, not like someone had just used it an hour before. (The rose petals were still fresh!!!) It made me wonder if the sheets were even clean! (Yuck) The area where the hotel is is loud, but we expected that. We paid over $300 to stay there for less than 8 hours. We were not offered a different room or even a reduced rate or refund for having to sleep in a dirty room. We alerted the desk staff on our way out of the hotel to go meet our friend. I realize the staff has their hands tied when it comes to these things, but corporate should refund some, if not all of the room fee for putting us in a dirty room.

Located in Raleigh (Southwest Raleigh), Home2 Suites By Hilton Raleigh State Arena is within a 5-minute drive of North Carolina State Fairgrounds and North Carolina State University. This hotel is 2 mi (3.2 km) from PNC Arena and 5.8 mi (9.3 km) from Crabtree Valley Mall.Be sure to enjoy recreational amenities including a 24-hour fitness center and a seasonal outdoor pool.A complimentary buffet breakfast is served daily.Featured amenities include a 24-hour business center, a 24-hour front desk, and an elevator. Free self parking is available onsite.Make yourself at home in one of the 110 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

Hotel breakfast is quite monotonous, every day is eggs, bacon, sausage, potatoes Close to the airport (but listed in a small place, not far from where) Hotel is under renovation, the environment is general In addition, American hotels should bring their own toiletries and slippers.

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

Overall good experience! Our room was great, nice & clean. The restaurant located inside the hotel is super good, we ate there twice during our stay. Located right next to the highway and Crabtree valley mall. It was nice having the mall so close but very busy intersection and a bit difficult trying to get out of the parking lot at times. Also only one elevator in the hotel so be prepared to wait a bit. We tried to check in about an hour before check in along with about 4 other people and no rooms were ready yet.

not bad. Counting feeling

This hotel has the worst front desk staff. The staff were made aware ahead of time that there would be no hot water for half of the 5th floor due to construction - but they still booked the rooms. They did inform the guests. It was 9:45 pm when I tried to shower before bed and that’s when I realized the water issue. At first, the staff were dismissive of the situation and stated there was nothing they could do because maintenance was gone for the day. When I insisted that I needed a shower, I was informed that I could change rooms. This meant packing up all of my belongings and unpacking again late at night. This was not feasible, so I asked to be able to just shower in the room that they were going to move me into. After some debate, the front desk staff finally granted me permission to do this, however, they knowingly gave me a key to a dirty room. The front desk staff told me to “just ignore the beds and stuff” because housekeeping had not yet cleaned the room since the prior guests checked out. I was disgusted and had to argue for a clean room with hot water. I was treated as though I was asking for an upgrade. Additionally, upon check out I asked for a receipt which is required for business reimbursement and the front desk staff stated that the printer was broken and she would have the receipt emailed. That also didn’t happen and upon returning home from my business trip, I had to make numerous phone calls to the hotel in order to finally have someone email the receipt. I will never stay here again. There are too many newer, nicer hotels in the area than to have to deal with this place. Common courtesy and customer service goes a long way - but staff at this hotel don’t even have the basics.