Verified traveler
July 25, 2021
I couldn't stay there in the first place.
I was told that there was no room available even though my reservation was confirmed, and the employee who answered the call (Mr. Matsuoka?) acted as if it was a problem with *******'s system and that the hotel wasn't at fault. There were no words of apology.
I don't know what the reason was for not being able to get a room, but since it has nothing to do with me, I would like them to respond honestly.
Also, when I called for a separate matter, I was told for the first time that the room was not available, but shouldn't the hotel have called me to apologize once they found out there was a problem with the system?
It was in the evening when I found out that I couldn't get a room, so I couldn't get another hotel and ended up staying at a love hotel far away from the city.
It was expensive, we had to take a taxi to the hotel, and our schedule had to change drastically.
I would like to make sure that something like this never happens again. It was very inconvenient.
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