Disappointing Experience – Unhelpful Staff and Poor Service
The staff at this hotel were generally unhelpful. Whenever I asked for assistance, the common response was, “We don’t know, you can ask the relevant person, or try to do by yourself” which is unacceptable in the hospitality industry. There was little to no effort to actually solve my concerns.
Another major inconvenience was the door key cards, they constantly needed to be reactivated every few hours, which was frustrating and disruptive.
On a positive note, they did help me with an umbrella when needed, but overall, the experience fell short of expectations. I would not choose to stay here again.
