Tunis Grand Hotel

Excellent air con and nice large rooms. It's nice that there is a fridge & kettle. Front desk staff not that welcoming and threatened to call security on my daughter who had brought some bottled water into the hotel 30 miniutes before we checked out. We were also charged for the water in the fridge in the room -- there is no complimentary water.

All was very well maintained and staff is very kind-helpful and welcoming.

I have recently come back from staying a week at this hotel. Absolutely amazing! The staff were friendly. The service was great. We had booked large room to deliver training and they always went above and beyond during my stay. The WiFi was great during the day, but then could be intermittent in the evening but was nothing to worry about as the pool side was busy and there was a great atmosphere. The staff speak little English, but always tried to help where ever they could and would always greet me when in passing. The food, well what can I say? It was amazing! The breakfast, lunch and evening meals were absolutely amazing and don't understand why some people have said it needs improving. Rooms are always made and the hotel was clean. The pool was crystal clear and would always be cleaned every morning when I would go out on my balcony for a smoke. My room size was great and the bathroom was emaculate. Although the poolside does get bust at night, the noise was tolerable and did not go on for longer than necessary. The conference room that we had book did get a little warm even though the AC was on max, but that added to the experience. We always have fresh water bottles in the conference room in the morning and replenished in the afternoon. They reception staff were always friendly & help me on my check out when I could not locate my wallet (my fault as forgot where I had placed it). After such a great week, I was reluctant to come back to England. This overall was a great first visit to Tunisia and my overall experience of the country was enhanced by the lovely hotel staff and amazing food. If I had to give a CON it would be that the larger fish needed to be in a bigger tank. Thank you for a great experience and I wish you all the best. I will definitely be booking this hotel in the future.

Great ambience, even better customer service

Rooms were very nice and the entire hotel is well-cleaned. My only complaints are that the toilet paper was not restocked without me having to ask for it, and that the WiFi quality is poor: you often cannot even connect to it if there are too many people around. The staff were always so helpful and friendly though. I had trouble with my taxi when trying to check out and Ibrahim Ben Said (the IT manager) drove me to the airport.

Positive: Rooms are big with balcony. Well for smoker. It's one of two hotels in tunisa we found, where you can get a beer or vine for dinner. In all other hotels you don't get any alcohol. They have a very nice bar where you can drink a beer to the dinner. Many locals visitor came to the bar because it's one of the rare places in Tunis where you can have alcohol for the dinner. Negative: Internet works badly. Many times not at all. WiFi available but no connection to the internet. Shower: The shower bends down and the water only hits the wall. Breakfast: Poor instant coffee. Buffet but doesn't look appetizing at all. The question at breakfast whether the baguettes from yesterday were answered with yes.

Hotel a little tired and past it’s days of glory but still comfortable and a good quality price balance

Nice location plus ckean and spacious room and bathroom. Price was at the high side for what we received. Staff were helpful, trying their best to catch up with our needs. The hotel is missing proper and active management, and it's very obvious from poor services across the board. Was difficult to get the safebox working, I had to ask for basics such as second bathrobe, water bottle and replacement coffee cups. Recommended to stay if your expectations are basic.