DoubleTree by Hilton Aqaba

The hotel is undergoing renovation of the main entrance and lobby (expected to last until September 2026) so access is via the lower ground floor/ car park which has the advantage of being in the shade. There is no noise from the renovation (especially if the Aircon is on). It is close to the port, and walking distance to the main mosque, and the Ali Hussein museum and fort. The pool on 1st floor is small (approx 8m X 8m) and can be busy with families but empties around prayer times and brings a welcome relief to the heat of the afternoon. Breakfast buffet included an extensive range of international and national choices. And the rooftop restaurant Meraya and skybar are both excellent places to unwind and dine. This has to be one of the best Hilton's I have stayed in! Service is outstanding (special mentions for Vicki and Issa who both made our stay memorable). Thank you.

Easy to get to and yiu are given a warm soft cookie on check in, amazing! The room had a sea view but due to the shape of the building, the room is constantly in shadow and over looks the pool. On check in you are given a 15% discount voucher for the restaurant on the top floor. The food was delicious and with the discount it was very fairly priced. One downside is that because it was so quite the head waiter would not leave us alone and kept asking for a good review, which is always annoying and needy. The spa is not reccomended, after paying for a 60 minute massage, including the compulsory shower it lasted 50 minutes, so around 40 minutes actually receiving the service, very very dissapointing. Parking is in a dusty dirt car park next to the hotel.

Very polite and hospitable frint desk, especially Randa and Carmen. Service from all staff was very good. Only limitations are facilities for young kids. This hotel would suit mostly business travellers or couples.Also of note, is the newly refurbished roof-top bar .overlooking Gulf of Aqaba

It doesn't seem that it's five stars at all, the facilities and everything is not the best, even the cleanliness of the room is not very good

it is good，staffs are helpful.

I am appalled by the behavior of the staff, please be cautious of two matters, especially to foreigners if you’re on holiday. Do not give the hotel your credit card details, as upon checkout they will make any excuse to deduct money out of your account as it’s happened to me. We had a stay at this hotel for over 2 guests, for over two weeks of stay! And the second room was for 2 adults, I received an email stating “misuse of room” the email provided a picture of uncleaned towels and empty chocolate boxes stacked in the corner of the room. They didn’t provide how clean we left the room, but sent a proxy picture of towels and empty boxes “so called misuse of the hotel room” and want me to pay 50 JOD. If this has happened to anyone don’t let this hotel get away with cheating foreigners, go a step further! Escalate these matters! As it’s cheating and luring customers.. Two expensive items one was taken, one from the car and the other never found. Keep your personal items safe and locked away! Valet was absolutely obnoxious, any thing for a dollar, just as the staff at the reception, Both Farah’s, Malek, Khalid, the list can go on… untrained staff as soon as complaints are made you’ll see another side of the staff! The handling of any situation was dealt very poorly! The bellman, valet, housekeeping, apart from Dana, wanted just tips, but nothing. The hotel is based in an awful location. Construction work day in day out! To noisy and unpleasant views.. there is no Gym located inside the hotel you have to walk to the next street behind the hotel to use the Gym. Which is quite off putting! No swimming pool. The best thing was the house keeper came every 2 days to clean up and was nice and pleasant, her name is Dana. The rest I can assure you, the staff are only for smiles but nothing. More attention is on the out guests and weddings as little priority is taken on assuring anything for in guests! While sitting at the breakfast table one morning, another foreigner was complaining about the hotel clearing the breakfast area 15/20 mins before time finishes for breakfast! As I saw this behavior myself the food is always limited, I had complained myself… same breakfast each day.The bathrooms come with grouted corners and marks everywhere, horrible bidet. It’s Hilton with 1 star service. The rooms are clean and spacious! It has a dazzling look but, the management is HIGHLY POOR…all the receptionists are just in for smiles but nothing as previously mentioned. They pick and choose which guests has to be seen as high priority… I would never recommend this hotel, as I rather be truthful and speak the truth, then get upgraded to a suite in return!!! To stay quite. You cannot buy guests out, with such an outrageous behavior! You’ve lost us as a customer too :)

Staff was perfect .. everything was perfect in this hotel