My family and I stayed at this hotel for 5 nights. We found it to be good value for money, enjoying the family bath and hot springs once each. We booked two rooms, a large and a small one, with breakfast and dinner included, and made good use of them every day, experiencing delicious Japanese food. The cleaning staff were very friendly, and for the 5 days, we declined room cleaning, only requesting replenishment of 부족한 items.
The problem occurred on our last day during breakfast. About 10 minutes before the 9 AM closing time, my mother, out of consideration for the restaurant staff, decided to pour her remaining coffee into a paper cup to clear the table. At this point, an old man, standing with his hands spread on the kitchen counter, started yelling loudly at us in an incomprehensible language. My whole family was startled and bewildered, not understanding what he was saying. As foreigners who don't speak Japanese, we couldn't understand him. Hearing him continue to yell loudly, we quickly understood from his demeanor that we should pour the coffee back into the cup and leave. There were other guests present, and this experience was the worst, ruining our entire family's perception of Japan. A little while later, I went to ask the old man about it, but he pretended not to understand English and avoided conversation, walking away. We couldn't understand why he was standing in the kitchen like a king with his arms spread, shouting, when a friendly translation app or direct, clear guidance would have made things understood immediately. Also, it was uncomfortable to see the restaurant staff constantly scrutinizing the number of plates people were using. This is probably because each food item is served on individual plates. It's been a long time since the trip ended, but that incident still pops into my mind. My family still talks about it. I hope that such rigid and inappropriate behavior doesn't ruin the enjoyable trips of tourists. We are foreigners (Koreans) and felt disrespected.
I briefly explained this to the front desk using a translation app, and the female staff member offered continuous polite apologies. Due to our departure schedule, I couldn't speak with the old man again, and not receiving an apology from him might be the reason I won't visit Japan again.
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