Orange Hotel (Changbai Mountain Erdaobaihe Branch) Reviews
Orange Hotel (Changbai Mountain Erdaobaihe Branch)
Building 14, meirensong home, meirensong Road, Antu, Jilin, ChinaView Hotel Details
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Orange Hotel (Changbai Mountain Erdaobaihe Branch) Guest Reviews
4.7/5
Outstanding
2088 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2088)
Positive reviews(2064)
Reviews with photos/video(310)
Delicious breakfast(242)
Offers pick-up/drop-offs(224)
Classy environment(220)
Friendly front desk staff(185)
Awesome amenities(180)
Large rooms(85)
Close to train station(40)
Easy to call taxis(19)
Negative reviews(24)
Hon Wai
Discount Double Room
Stayed in Mar 2024
Solo travellers
73 reviews
4.0/5
Very Good
Posted on Mar 12, 2024
Very good location, clean room, warm service. Will come back again.
The room is super comfortable! We booked it before the Dragon Boat Festival, the room is big and very cost-effective! The service staff of the hotel are also very good, from the sister at the front desk to the breakfast aunt, they are all super warm and caring. Xiaodu intelligent control is super convenient, screen projection is also very cool, and the small robot is also very convenient! And I really like the hot water here, the water temperature is very hot and the water flow is very strong, I love it! !
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Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation, we will continue to work hard with your encouragement and support, and I believe we will do better! Thank you for your continued support! Good luck!
Ouzhoujiuhuang
Moon Glow Double Bed Room
Stayed in Jun 2023
Solo travellers
27 reviews
4.0/5
Very Good
Posted on Jun 11, 2023
The room looked clean. The hotel took the initiative to contact with the free car high-speed rail pick-up station. Except that the house is a bit small, everything is good.
Just when I entered the door, I saw a hole in the ceiling. I don’t know what happened.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and sharing, and thank you for your praise of our hotel environment. Regarding the problems you reported, we have asked the engineer to make timely corrections. It is a great pleasure to have friends coming from afar. I look forward to your next visit with your family Let's visit the unique natural scenery of Changbai Mountain again. All the family members of Orange Hotel welcome you to go home and have a look again at any time! ! !
Heguangtongchenbushuohuang
Sunshine Room (Queen bed)
Stayed in Dec 2023
Family
8 reviews
5.0/5
Outstanding
Posted on Dec 29, 2023
The hotel is relatively close to the station and the service is very attentive.
Original TextTranslated by Google
Response from Property: Dear guest: I am very glad that you had a wonderful holiday with your friends at the hotel. Your review is an affirmation and encouragement for our best service. We still have many promotions, please continue to pay attention to us and welcome you to visit again!
Keaixiangxiangmei
Guestroom (2 Beds)
Stayed in Oct 2023
Solo travellers
62 reviews
5.0/5
Outstanding
Posted on Oct 28, 2023
The facilities of the new hotel are very good. The only drawback is that I was woken up when I checked in and the construction started at 6 o'clock in the morning. But it should be temporary. Another thing is that I didn't drive very far. I saw that they were all related to funerals. I hope you don't come here in the future. Will do it again🈶
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for your affirmation of the hotel. We are also sorry that the construction around the hotel has caused trouble to your rest. The hotel has found relevant departments to communicate with us to prevent such problems from occurring. We look forward to your visit again. ,wish you a happy life.
Baiyang-M
Family Room
Stayed in Apr 2023
Travel with friends
6 reviews
5.0/5
Outstanding
Posted on Apr 22, 2023
The room is great, the hardware facilities are first-class and new, and the details can be called a four-star standard. The service is also very considerate, and the driver recommended by the hotel is very reliable. The price is quite reasonable, there are restaurants and supermarkets near the hotel.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Orange Hotel and for your attention and affirmation. Your support and encouragement is the driving force for us to keep moving forward. May our sunny and warm service bring you the supreme service experience. Hope to see you next time!
Wudidansanwang
Guestroom (2 Beds)
Stayed in Mar 2023
Family
11 reviews
3.5/5
Posted on Mar 25, 2023
The fact that the hotel has a high-speed rail station pick-up service has saved a lot of trouble for the whole journey. Although I booked another hotel in advance the next day, I was somewhat shocked when I got out of the car and saw the longevity shop opposite the hotel. I I admit that I am more concerned about this matter. The room that the front desk arranged for us at the beginning was directly facing. The terrace of the room on the second floor cannot go out and it seems that it has not been renovated. And then the front desk staff took the trouble to change our room .
So I am very grateful for the service at the front desk. The old rich man's iron pot near the hotel is delicious!
Original TextTranslated by Google
Response from Property: Dear Guest: Hello, thank you for staying and taking the time to share your experience with us. I am sorry to bring you a bad experience during your stay. The hotel is constantly developing, and the facilities you see will continue to improve. At the same time, we will strengthen the management of the hotel and strive to bring you better services. Please believe that we want to do more for our guests, and hope that Orange Hotel will become your first choice in Changbaishan.
Shenghuobuxi,yundongbuzhi
Family Room
Stayed in Mar 2023
Other
19 reviews
5.0/5
Outstanding
Posted on Mar 19, 2023
Facilities: Smart Hotel, Xiaodu Xiaodu
Hygiene: clean
Environment: elegant, quiet, comfortable
Service: It feels like the service of a five-star hotel
Free pick-up and drop-off service at Changbaishan High-speed Railway Station: The hotel has a pick-up and drop-off service
Breakfast: delicious and full
Original TextTranslated by Google
Response from Property: Dear Guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched by your satisfaction and affirmation. Will keep working hard and always be ready for you to come back anytime.
Guest User
Guestroom (2 Beds)
Stayed in Mar 2023
Couples
2 reviews
5.0/5
Outstanding
Posted on Mar 12, 2023
Free Changbaishan high-speed railway station pick-up and drop-off service: very good and convenient
Hygiene: Very clean, and intelligent voice control
Service: very good, very hygienic
Facilities: The hotel is very new and newly renovated
Environment: It is very close to the north slope of Changbai Mountain and Changbai Mountain High-speed Railway Station. It was good to stay for two days, and there is also a breakfast restaurant and a barbecue restaurant next to it.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing us and giving support and love to the hotel. Your satisfaction with hotel facilities and services is the driving force of all hotel staff, and making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly furnished and equipped with free high-speed WIFI, which is your best choice for traveling. It is our honor to serve you, and all the hotel staff look forward to your next visit!
Guest User
Guestroom (2 Beds)
Stayed in Jan 2023
Travel with friends
5 reviews
5.0/5
Outstanding
Posted on Jan 26, 2023
Check-in is convenient, there are smart services, there are small robots that deliver water and things, the room has intelligent voice, and there is 24-hour service. The facilities are very new, very clean, and most importantly, the sound insulation is good. We set off at 6 o'clock in the morning. The breakfast has not yet opened, and the front desk will help us heat up the meals. Even though it is sleepy when it is still dark in the early morning, they will still help us provide services, which is very good. In particular, Manager Zhao, the hotel housekeeper, if you have anything to do, please contact him, he can help you out, and the prices for car tickets are all reasonable!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation of Orange Hotel! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down! I wish: all the best!
Guest User
Guestroom (2 Beds)
Stayed in Jun 2023
Travel with friends
3 reviews
4.0/5
Very Good
Posted on Jun 20, 2023
Overall good! Tell me there is a travel butler before booking the hotel. It sounds grand. But I didn't see the butler from the hotel. So are the waiters. Ask her if she has a place to cool her clothes, first say yes. Another waiter said no. And asked me to ask the front desk. Feeling no service concept
Original TextTranslated by Google
Response from Property: Dear guest, hello: I'm sorry that I couldn't bring you a complete check-in experience. Recently, there are many hotel guests. The housekeeper has been arranging vehicles for the guests and planning the itinerary. If you need it, you can contact the housekeeper at the front desk. Each shower room in the hotel is equipped with drying racks or clotheslines. At the same time, the hotel has a self-service laundry room with integrated laundry and drying services. At the same time, we will strengthen the training of service awareness and concepts. Finally, thank you for choosing our hotel, we are extremely grateful It is an honor to serve you. All staff of the hotel sincerely look forward to your coming again!
Guest User
Moon Glow Double Bed Room
Stayed in Jun 2023
Travel with friends
7 reviews
5.0/5
Outstanding
Posted on Jun 18, 2023
Facilities: The facilities are very good, the room space is quite large, and the separate design of the toilet and shower is really good.
Environment: The distance from the scenic spot is not too far or too close. There are shared bicycle riding spots nearby, and it takes about ten minutes to ride to places such as the air bridge and the Avenue of Stars. Take a taxi to the North Scenic Area for about ten minutes.
Service: The service at the pick-up station is very convenient, the front desk service is also quite enthusiastic, and the hotel breakfast is also okay.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying in the hotel and sharing. I am very glad that every aspect of the hotel has been recognized by you. Through your detailed description, you can feel the happiness brought to you by this journey. This is what our service staff has always been. What we are pursuing, this will also become the driving force for us to continue to work hard and keep making progress. We look forward to serving you next time!
Dandy L
Moon Glow Double Bed Room
Stayed in Dec 2022
Travel with friends
7 reviews
4.0/5
Very Good
Posted on Dec 11, 2022
The environment and facilities of the hotel are relatively good, very smart, and the attitude of the service staff is very good.
But the hotel's breakfast is really bad, the ingredients are not fresh, the corn is sour, the cut fruits are diced and wilted, the oranges seem to have been stored for a long time, and there is a green side dish that smells like plastic
Original TextTranslated by Google
Response from Property: Hello, dear guests! Thank you very much for your stay and detailed review. It is the continuous care and supervision of customers like you that enables us to continuously discover problems in our work, obtain corrections and make continuous progress. From your review, we are sorry to see that this stay did not meet your expectations, and we apologize for the inconvenience caused. The green side dish is called Gongcai, which tastes crunchy and sweet. The corn and fruit issues have also been adjusted in time. The hotel management attaches great importance to this incident and has made serious investigations and timely rectifications. Yours Tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your coming again!
FCBarcaxiaomaizi
Guestroom (2 Beds)
Stayed in Sep 2022
Family
30 reviews
3.2/5
Posted on Sep 28, 2022
The local area is relatively good, a relatively new budget hotel, very close to the distribution center on the northern slope of Changbai Mountain. It takes about ten minutes by car. The breakfast restaurant is relatively small, but the food variety is relatively complete, and you can go up the mountain with a full meal. The overall environment of Erdaobaihe Town is very good, with a high forest coverage rate, and the forest is just outside the door.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Orange! details make a difference! The countless detailed services may not be extravagant, romantic, or tear-provoking, but they touch our heart bit by bit, and ultimately satisfying our guests is the source of our greatest sense of accomplishment and happiness! We will strive to improve our detailed service, thank you for your tolerance and understanding! Welcome to come again next time! Shunzhu: Shun'an!
Guest User
Discount Double Room
Stayed in Feb 2023
Other
3 reviews
2.5/5
Posted on Feb 18, 2023
There is no window, the room is stuffy and hot, and there is no air conditioning. It is the first time to stay in such a poor hotel
Original TextTranslated by Google
Response from Property: Dear guest, hello!: First of all, the store is very sorry for not being able to bring you a good check-in experience, because the hotel is uniformly heated by the heating company, and the outdoor temperature in the Northeast is also relatively low. Your room will generally reach It's around 26 degrees. If you come next time, you can contact the front desk and arrange a cooler room with a temperature of around 23 degrees. Once again, I deeply apologize for the inconvenience caused to you. I wish you success in your work and good health!