Hotel San Jorge by Porta Hotels

We enjoyed the location, and service of the employees, the garden, the terrace and the breakfasts. The curtains in the room and the pillows on the benches on the halls would improve the appearance of the facility. Triple rooms were very convenient and confortable for us.

Great location. Close to centre of town and attractions. Had the weirdest check in experience. Arrived late at around 9pm. As I walked in the person at the desk immediately says the hotel is fully booked. Showed him my reservation which he claimed he didn't have! Was given a room in a corner with no garden view as was stated on my reservation. Asked for another room and was told there were no other rooms. A blatant lie so I insisted and was given another room. I was treated like an intruder. A shocking experience!!!

It's an amazing hotel. Quiet and peaceful. Clean rooms and facilities. The staff was incredibly friendly. They made our vacation extra special and a lot of fun. The room service was also excellent. The food was authentic and delicious. We are definitely coming back.

Cozy hotel, extra clean and great staff, with support from wonderful hotel group and service.

Great Hotel for the price! Very clean, peaceful and safe. The staff was amazing. Everyone was very nice and helpful. This is a pet friendly hotel, I brought my puppies and they had a blast running around the beautiful garden and corridors. The one thing that I will say needs improvement is the food. I only had breakfast and it was by far the worse breakfast I’ve had in Antigua.

Place was nice and clean. When we needed something they got it to us.

A very pretty place when you enter, but the beds were uncomfortable, and the bathroom was worn with cracked tiles. You could keep the room stuffy, or open the windows to noise in the corridor. Worth less than half what we paid.

The staff is very friendly and helpful. Location convenient to main square. Beautiful Garden.

Over all our stay was good, not great but good. My hopes are to stay there again buy with a bit better service. It took us an hour to find our location, we tried calling but the number was not in service. Not the email number that I received for hotel.com nor the number that they had online. We put Waze to find the direction however Waze keep on taking us to the north side. It’s on the south side (sur). When I finally arrived to the hotel, I was fluster with the experience and the lobby attendant gave me an excuse that was totally absurd. (Customary here in guate) In addition, the hotel has no air conditioner but we didn’t need one bc Antigua at night, get cooler. They did offer a fan which was great! I tried to shower after we got settled and there was warm/cool water & not hot. We asked if there was hot water and if we could have an additional two towels. Again, the lobby attendant gave us a reason that was not efficient (he said that the boiler was too far away and that why the water wasn’t hot. And they never took the towels. I later spoke to the supervisor, Claudia, she was more understand & she apologized & she took the matters more serious. Claudia even offered complimentary service at a neighbor hotel. Unfortunately, I couldn’t take her up on that offer since was busy the entire weekend. there is hot water but if multiple ppl are using it, it decreases in heat. Location is 3 blocks away from parque central. Overall, I like it. There is no pool & rooftop was ok