Journey Clear Water Bay Hot Spring Resort Hotel

Not crowded at all, and the staff in every department were very welcoming. The à la carte options at the restaurant were good, though breakfast was just okay. The bathing facilities were comprehensive, and there were just enough hot springs, all clean. The pool opened early.

Just went there, it was pretty good. Not too crowded and the breakfast was ample.

## Review **Facilities:** The hotel is a completely self-contained area. After parking, you need a shuttle bus to take you to the hotel. I was very pleasantly surprised after checking in. The entire room was designed like a townhouse, very private. Before check-in, the butler sent a list of the hotel's entertainment activities. Since it was winter, there weren't many activities available. We tried a pottery class, saw deer and capybaras, and also made a detour to Qingshui Bay (at our own expense) for a body scrub. **Cleanliness:** The room was immaculately clean. Before using the private hot spring pool, you can ask the cleaning staff to re-clean it, which provides great peace of mind. Soaking in the misty hot spring and relaxing your mind and body is truly a wonderful treat. **Environment:** The hotel exclusively occupies a mountainous area with fresh and pleasant air. Whether it's an evening stroll after dinner or a leisurely walk in the garden in the early morning, it's refreshing and truly makes the trip worthwhile. **Service:** The staff were friendly, often greeting us when we met, and promptly responded to and handled any issues we had, which significantly enhanced the overall stay. **Overall:** This was an almost perfect stay. The private and peaceful environment coupled with meticulous and thoughtful service made us feel incredibly comfortable. I'm looking forward to the future treehouse room types!

The rooms were generally very clean, and check-in and check-out at the front desk were quick. Both the indoor and outdoor soaking tubs were spotless.

Recommended by a friend, this was my first stay at Clear Water Bay. I stayed in room 3005, a small villa with an outdoor hot tub. The overall environment was comfortable and clean. I'd like to commend the housekeeping staff for their excellent service; they were very prompt in bringing extra towels and were polite and service-oriented throughout. I'd definitely recommend it... Due to my schedule, I didn't get to eat at the restaurant. I ordered room service, which had a 12 yuan delivery fee, and the dishes I tried were all very good. The prices were typical for a mid-to-high-range hotel, not expensive! Overall, it was a great experience, thumbs up! 👍🏻

I’ve traveled many times and stayed in countless hotels, but my recent stay at Zhuoyue Qingshuiwan Hot Spring Resort was, by far, the worst experience. I’ve stayed in both expensive and cheap hotels, and I never judge a hotel solely by its price. Instead, I evaluate whether it’s worth what you pay. For this trip, I booked a Japanese-style twin room with a private hot spring tub. The total cost for two nights was 2596 RMB, which averages to 1298 RMB per night. This price point is considered quite high for hotels in Liaoning. Now, let me share my experiences during these three days and two nights at this hotel. (1) I arrived at the hotel on May 3rd. Since it was a public holiday with free highway tolls, I was worried about traffic and left early to ensure I wouldn't be late. I got to the hotel at 12 PM. Upon arrival, there was no concierge to greet me, so I drove into the underground parking garage myself. I found that both the surface and underground parking lots were completely full. I drove out of the garage and back to the hotel entrance. I rolled down my window and found a uniformed staff member standing at the entrance to ask about parking. This staff member immediately told me that parking was tight due to the holiday and that I should find a spot myself. I told him I was a guest and asked if they couldn't even arrange parking. He directly replied that he was just a guard and wasn't responsible for parking, and again told me to find an empty spot myself. Even in a 200 RMB-per-night budget hotel, if I can't find a parking space, the front desk staff will come out to help coordinate. Do I really have to find my own parking at a hotel costing over 1000 RMB a night? Moreover, for a hotel in this price range, there wasn't even a dedicated concierge. After an immense struggle to find a parking spot, we had to carry all our luggage to the hotel lobby ourselves. This is definitely not the kind of service one should expect from a hotel at this price point. (2) After reaching the hotel lobby, based on my experience with similar hotels, I assumed early check-in would be possible. I asked the front desk if I could check in early, but they said no, as the rooms weren't ready yet. I asked roughly what time check-in would be possible, and the front desk staff said they didn't know. Later, they mentioned check-in would be at 2 PM, which I acknowledged. I then asked if there were any recommended places in the hotel we could visit or explore while we waited, especially since I was with my child and the hotel's main theme is family-friendly. The front desk informed me that without checking in, facilities like the children's play area (naughty fort) were inaccessible. Throughout this entire conversation, the front desk staff had a blank expression and spoke very softly. This is not the professional demeanor expected from staff at a hotel of this caliber. (3) After finally checking in, I still had to carry all my numerous bags to the room myself. Although a staff member led the way, we had to carry all our luggage by hand the entire time. This staff member was constantly on a WeChat voice call with someone and only pointed to a general area, saying '3003 is this room.' (4) The quality control in the room was terrible. It was very hot during the day, and the room's window faced south, making 2 PM the hottest time. When I turned on the air conditioning, I found it only blew hot air. I called the front desk, and they replied that the AC only provided heat and no cold air. Is it normal for a 1000+ RMB per night hotel not to allow guests to choose between hot and cold air conditioning? Furthermore, only one toothbrush was provided in the room, and the faucets and showerhead were covered in water stains. Such issues were rampant. My own showerhead, which I've had for seven years, doesn't have this much limescale. (5) Zhuoyue Qingshuiwan Hot Spring Resort markets itself as a hot spring family-friendly resort. However, the family-friendly facilities consist of a ridiculously small children's play area ('naughty fort'), a small corner in the third-floor dining area designed for kids to play while parents eat, an outdoor slide, and a hot spring pool with some sponge balls and occasional foam. Outdoors, there were two alpacas and three corgis. If these are the only entertainment options, then it shouldn't be called a family-friendly hotel. Even a random public bathhouse in Shenyang offers more for kids to do than this hotel. I’ve always believed you get what you pay for. In similar hotels I've stayed at previously, I felt the service was appropriate for the price. So, when I saw this hotel, I didn't think the price would be an issue. However, after these three days and two nights, this hotel is far from worth its nearly 1300 RMB per night price tag. I hope anyone planning to bring their children here will carefully consider whether to find another, more worthwhile hotel. (P.S. I booked two rooms: one Japanese-style twin with a private hot tub for two nights at 2596 RMB, and one Mediterranean king room for two nights at 1700 RMB. The total for three days and two nights was 4300 RMB. I strongly do not recommend this hotel.)

This time, I stayed at the newly opened "Shan Na Bian" (On the Other Side of the Mountain), nestled in a valley with an exceptionally good environment and fresh air. **Facilities:** This is a hot spring hotel that just opened in late September, so all the facilities are brand new. The indoor space is ample, featuring both indoor and outdoor hot spring pools, an electric toilet, wireless charging, and electric curtains, among other amenities. **Hygiene:** Cleaning was prompt and thorough, and the indoor areas were spotless. The indoor hot tub was clean. If you prefer, you can also request a re-cleaning of the tub right before you use it, under your supervision. However, since the glass doors to the courtyard open wide, some insects might get in, which is probably unavoidable and up to personal tolerance. **Environment:** The hotel's setting is excellent, located in a valley with incredibly fresh air. Soft background music is played constantly, which is very relaxing. **Service:** The hotel staff are all very enthusiastic and polite, regardless of their role. Special shout-outs to the old master who looks after the deer and the staff member who takes care of the capybaras. The hotel's late-night diner and breakfast were also very good.

A big thank you to Qian Duoduo at the front desk for her warm welcome and meticulous check-in process. She explained the room location, hotel facilities, and even introduced the hot spring area's offerings. She was absolutely wonderful! Overall, an excellent experience. I'd also like to express my gratitude to Liu Xiaoda, the manager of the third-floor restaurant. Initially, I had a slight disagreement with a server when ordering, but the manager immediately stepped in to resolve it. She personally went to the kitchen to follow up on each dish and ensured they were served promptly. She's incredibly warm-hearted, responsible, and a manager who truly takes charge. With a restaurant manager like her, how could this hotel not be popular? She genuinely pays attention to every customer's subtle expressions. Thank you very much! We thoroughly enjoyed the food and entertainment. The hotel room was also very clean.

Here's my honest review, hope it helps: **1. Service:** The staff were excellent, very patient and helpful. **2. Room:** Overall in good condition, very clean, and house-keeping was prompt. They also provided complimentary bottled water if we ran out. **3. Hot Springs:** * **Pros:** If you're a guest, you get unlimited access to the hot springs daily. They also offer complimentary fruit and drinking water at the hot springs area. The water quality was crystal clear, and there were many different pools. * **Cons:** The hot spring pools are all outdoors, and there's no enclosed walkway connecting them. When it's cold outside, it can be quite chilly walking between pools, so I'd recommend visiting in spring or autumn. **4. Dining:** Breakfast was good. You can also order lunch and dinner at the hotel, and the food was delicious with refined dishes. Since the hotel is quite secluded with no good restaurants nearby (mostly local farm-style eateries), I'd recommend having lunch and dinner at the hotel, though it is a bit on the pricey side.