Hampton by Hilton Hotels in Ann Arbor

First room, the digital key did not work. Second room was full of flies (in January!!! I don't even want to know why). Third room was serviceable (clean enough but with threadbare and yellowed towels and few amenities). Arrived later at night (9pm) and front desk staff seemed disinterested in service. The clerk was sitting in the breakfast area on a computer each time I came to the desk to report the key and pest issues and dispassionately gave me another room without much of an apology at all. Also, I have gold status with this hotel chain which was not recognized—most hotels in this brand at least say “thank you for being a gold member” or provide complimentary water, snacks, or bonus points. I called management the next day and left a message to discuss these issues and a week later, no one has returned my call. So, it's a bare bones and slightly worn place to lay your head without much in the way of customer service. I chose this place due to proximity and relative safety of the area (hotels in the south ann arbor cluster have had issues with vehicle damage/theft). There have to be better places to stay in this town.

Unsatisfied with our stay for many reasons. The first reason is because we picked this hotel because of the promise of the shuttle to the Art Festival, and it was listed NOWHERE on the website that the shuttle was running ONLY two times (10 and 11). The fact that it is only running twice for drop offs and twice for pickups is NOT OK. Secondly, the person who checked us in (around 12:30-12:45 on Saturday) was not helpful or really that friendly. She was unaware of ANY other place around the very busy and large area of Ann Arbor that we could take a shuttle to get to the Art Fair (which there were at least 10-12 different places that we found prior to taking an Uber and having to pay to get ourselves to the art fair). Third, the room was $250 a night, which is an exorbitant amount of money for the tiny room that we stayed in. Fourth, the breakfast wasn't the greatest either. The water was not cold at all either. Fifth, in our room, there is nothing that makes this hotel special from any other. There is no real ”hotel book” that you see in EVERY other GOOD hotel. We did see that there was the one that you could scan, but it barely told us ANYTHING. Sixth, the bathtub water pressure was slow and took forever to fill up. Seventh, there were no amenities in the hotel room/hotel to make it feel homey or home-like. There were no glass in the entire hotel to use according to the not helpful front desk concierge as well as very little cups or bathroom needs in our room. There was no table/chairs or even any place to ”move around” in our room. Overall, we were promised a shuttle when we arrived there (That was a fall out and blatant oversight because NOWHERE on the website does it mention ANYWHERE about a time of the shuttle, which says to ANYONE who is staying at the hotel that the shuttle would be running THE ENTIRE DAY!) This is the MAIN reason why we picked this hote, which means we would NOT have picked this hotel had we known that the shuttle wasn't all day LIKE WE WERE PROMISED ON THE WEBSITE! The rooms were small, the breakfast was average at best and when we come to Ann Arbor Art Festival again, we will be taking advantage of other hotels (probably like the Hyatt because we saw that they were actually smart and competent humans and had a shuttle/bus running more than twice a day on what appears to be their busiest festival of the year). Very disappointed! The hotel is very outdated and warn out. It needs SIGNIFICANT updates to remain competitive (the elevator was VERY loud and the floors were not updated well-dirty and still old as well as the paint peeling in the hotel.) Unsatisfactory Stay :(