Guest User
January 26, 2023
Chicken!
The whole family went out for the New Year. Let me describe my stay experience: I stayed in 4 rooms for 2 nights, 2 standard rooms, and 2 large beds. I finally checked out for one night and couldn't live in it anymore.
1. When I arrived at the hotel at 14:00 in the afternoon, the front desk told me that the cleaning was not done yet and asked me to wait. After waiting for more than ten or twenty minutes, we were taken to the room. First, we were taken to the wrong room, and then the room card for 2 days was opened for one day. It took 15 minutes to get to the room.
2. In the first room, there were clear urine stains on the toilet seat. The room attendant said that they had accumulated over the years and could not be wiped off. The second one was even more exaggerated. There was urine left by the previous guest on the toilet seat. drunk.
3. After changing rooms, a hair was hanging on the air conditioner outlet as soon as I entered the door.
4. Change rooms again, and tell the room attendant that they will give you an hour to clean up carefully.
4. When I returned to the room at 20 o'clock in the evening, the sewer was blocked, the hot water was not hot, and the air conditioner was not hot. Contact the manager on duty and arrange for someone to deal with it.
5. Due to the hotel's mistake, we negotiated with the hotel to add an extra bed for free in the standard room (for the elderly to sleep alone). The room attendant brought a dirty sheet and asked him to change it, telling him that it was the last sheet in the hotel. Shocked me.
6. At 22:00 in the evening, the relative who lived in the double room said that the air conditioner was turned on for 2 hours and it was not hot, the shower was cold, and the air outlet was blocked by dust. He then contacted the manager on duty to arrange for engineering personnel to deal with it.
7. Manager Fu, the duty manager, has a very good attitude and is very proactive in handling problems. As for issues such as the attitude of the housekeeping staff, I won't go into detail. The summary is chicken.
There are only four words for this hotel. I will never go there again.
Original TextTranslation provided by Google