Roman B.
January 4, 2024
We have rented the villa with 4 beds (the green style) for new year celebration with friends and when arrived to location were guided to the villa; however, immediately found that the villa was not cleaned after previous visitors. We returned to the reception and asked to arrange cleaning quickly, reception staff requested us to wait for cleaning staff and that the cleaning will take about 1 hour, we returned back to villa area but nobody was coming for cleaning for a long time, we have pushed for service several times and finally people from reception came to clean the facility instead of cleaning staff. Obviously, there is not enough personnel available. Special comment on this villa - it looks not good inside and clearly requires renewal of decoration.
After some discoveries during cleaning procedures, we finally insisted to change the villa as the current one was too dirty and cleaning went extremely slow. Another option was offered pretty quick and it was a good replacement - new decoration, clean and nice looking Van Gogh style decoration (pictures attached are from this one), however, we lost some time and instead of check-in at 3pm, we completed everything only about 4:00pm (we arrived around 2 pm, so all procedures took around 2 hours). We were offered to delay our check-out till 4:00pm next day to compensate the time loss.
All in all, everything ended well and our celebration was great, but too much challenges on the way, this is not what you expect for almost 2000RMB per night.
