Guest User
April 19, 2025
I've gotten used to staying at Toyoko Inn hotels when I travel to Japan for business, whether it's Tokyo, Osaka, or Nagoya. However, this time, my stay at the Sanwa Anjo Toyoko Inn left me extremely disappointed! I was quite tired on the day of check-in, so after checking in, I went straight to sleep and slept until 9:30 the next morning, skipping breakfast. Around 10:30, I went downstairs to check out, only to be told I had to pay a 1000 yen late check-out fee, realizing then that check-out was mandatory by 10:00. What I couldn't understand was why the front desk didn't call to remind me before 10:00. I'm a long-time Toyoko Inn member, and in Tokyo before, when I overslept, the front desk always called my room 15 minutes in advance to remind me. This time at the Sanwa Anjo Toyoko Inn, there was no reminder at all. I asked a Chinese-speaking staff member at the front desk why they hadn't called to remind me to check out, but they were evasive and didn't give me a clear answer. Because I was in a hurry, I paid the 1000 yen late check-out fee and left the hotel. However, looking back, I feel the hotel front desk service was inadequate. The lack of a check-out reminder meant I was charged a full day's room rate if I slept until the afternoon. I'm genuinely annoyed. 1000 yen isn't a lot, but for a chain hotel like Toyoko Inn, this kind of service and practice feels like robbery. It will likely have a negative impact on a large chain like Toyoko Inn. I hope the relevant departments at Ctrip will provide me with an explanation!
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