Hampton by Hilton Hotels in Anchorage

The worst hotel experience we ever have had. We are a party of 8 with 3 kids. Arriving at 11 pm were told by the front desk that they only had one room for us because the hotel is overbooked. We booked two rooms. The front desk told us she would send us to Hilton and Hilton will have two rooms for us. I doubled checked with her if Hilton would have rooms and answer was yes. This is where the nightmare started. We moved to Hilton around midnight and the front desk said not a single room available and there was nothing they can do. We had to come back to Hampton and hoped to settle the kids down in the room which was available. But when we were back, the only room was gone and there was no room at all. When we questioned her about sending us to Hilton, she said she assumed they would have room for us. She assumed, did not even bother to check or make a call and sent us over. I checked online, and found out there was no single room available in this area from the Hilton chain. How would she make an assumption so easily and made us going back and forth in the mid nights and lost the only available room. We have a 6 year olds who became really grumpy and whiny. The trip started to get ruined at the moment. After talking to the front desk and she talking to her manage eventually at around 2:40am we had our first room. It had a single bed and a sofa bed, rather than the two queen beds booked. The hotel is under extensive renovation. A fire drill woke us up at 6:30am. What else could you encounter? Unlike the other review complaint about 'you will have to be shuttled to another hotel for complimentary breakfast options.', this option is not an option anymore. We stayed two nights there, and for the second one we asked if they have a room with two beds, the front desk(another lady) said no, and announced that their system could have a glitch and they are overbooked. No apologies or empathy. I might be over reading, but the tone sounded like we were the lucky one who bumped into this glitch and should blame ourselves for being that odds. We did not say anything back and left the hotel after two nights stay. They charged us full price for the two night, it indeed shows they didn't feel bad about the situation at all and it's ourselves to blame for the terrible experience. If you dare yourself and/or your family in a similar situation for a trip in Alaska, I would recommend this hotel, otherwise please stay away.