Verified traveler
December 29, 2023
Chose this hotel because it advertised a shuttle to Disneyland. It was actually only a van that seats 13 that only runs a few hours in the morning and at night. We were told that as long as we were at the shuttle stop on time, they would send another shuttle if the shuttle was full. Not the case! We were abandoned at Disneyland at midnight, despite waiting at the stop on time. The shuttle was full and they said they would not be sending another. I called the hotel and no one answered; it rang over 30 times. Called the reservation line and they could not get anyone at the hotel to respond either. We had to walk back in the cold, with two small children. The uber stop was far from where we were with a long wait. When we got to the hotel, the shuttle driver was long gone and the front desk person was sitting inside playing games on the computer and eating chips. He was unapologetic, unhelpful, and did not care about what happened. The rooms and breakfast were as expected for the price, but if you want a shuttle, pick a different place or a place with an easier walk where you don't have to walk through some sketchy areas, hills, crossing the street at highway ramps.