Very disappointing stay – not as advertised and poorly maintained
My partner and I recently stayed at this hotel and unfortunately had a very poor experience from the start.
We were initially checked into the wrong room compared to what we had booked, which immediately set the tone. Once in the room, we tried to open the balcony door for fresh air, only for it to literally come off its hinges. It felt unsafe and completely unacceptable. We were then told not to open the door until it could be fixed — which is unreasonable given it’s a basic feature of the room.
The issues didn’t stop there. The air conditioning didn’t work in any of the rooms we were given, making the stay very uncomfortable. The bathroom ceiling was visibly deteriorating and looked like it was falling apart. Cleanliness was also a major concern, as the bathroom was not properly cleaned.
Additionally, the small bar fridge in the room didn’t work at all, and the curtains in both rooms were hanging loose and clearly not maintained.
Overall, the hotel is in poor condition and does not match expectations. Basic maintenance, cleanliness, and room accuracy should be a given, and unfortunately, this hotel failed on all fronts.
