This was, without a doubt, one of the worst hotel experiences I have ever had. I am shocked by how poorly this establishment is managed. First, there was no intercom in one of the rooms we booked, making communication with the staff a nightmare. To make things worse, there were frequent power outages, and the hotel didn’t have a reliable power backup system. It felt like we were staying in a poorly run hostel rather than a hotel. Basic hygiene and amenities were nonexistent. The bathrooms had no towels, the soap container was empty, and nothing was provided unless explicitly asked for—multiple times. The trays and crockery were absolutely filthy, the electric kettle looked like it hadn’t been cleaned in ages, and even complimentary water bottles weren’t replenished unless we chased down the staff. And charging for a dental kit? That’s just ridiculous for a hotel claiming to offer quality service. The dining service was equally abysmal. The food was served on dirty trays that looked like the ones from the stone age, and the staff didn’t bother getting the bills signed during room service. This led to incorrect billing during checkout, adding further frustration to an already miserable stay. The reception staff were beyond rude and unprofessional. They lacked even the most basic manners and hospitality skills. They didn’t answer calls from the rooms, leaving us stranded whenever we needed help. The only redeeming factor was the hotel’s close proximity to the Golden Temple, but even that is not worth enduring such horrible service and poor standards. I strongly urge anyone considering this hotel to look elsewhere. Save yourself the stress, frustration, and disappointment. This place should not even call itself a hotel.
