_nkahani
April 1, 2025
I recently stayed at the Hilton Hotel, and unfortunately, my experience was quite disappointing. While most of the staff were friendly and welcoming, there were a few significant issues that made my stay unpleasant.
One of the main reasons I chose this hotel was to escape the noise at Radisson Blu. However, even on the 14th floor, I encountered noise disturbances—the noise occurred about every hour until 6 or 7 am. This left me feeling exhausted, unable to get a good night’s sleep.
When I sought some relief through a late checkout, my experience with the front desk was frustrating. Despite calling four times from my room with no answer, I went downstairs to speak with the staff directly. Unfortunately, the girl at the desk seemed indifferent to my situation. Without even inquiring about my room number, she declined my request, citing full availability. Yet, I observed other guests receiving late checkouts, which added to my frustration.
The lack of consideration for Hilton Silver and Gold members and inconsistencies in service made my stay less than satisfactory. Due to these issues, I’m left with no choice but to give a 1-star rating.