I was desperate for a holiday to re charge my batteries, I chose this hotel as it was 4 star and the area was still sunny and warm in November. I had not been to Spain in a hotel before - usually going to a 3 star destination in Greece. After a longer than expected flight and transfer I was told that my room wasn’t available until 4pm disappointing but ok as my luggage was stored in a room at the hotel enabling me to have some lunch and explore. I ordered a Caesar salad at the bar, the salad was ok but it was served with chicken nuggets! My room was clean, compact, had a balcony which had a sea view and over looked the pool, all acceptable but a bit tight as it was classed as a double room. I had booked bed and breakfast as I was looking forward to visiting local restaurants for my evening meal. The hotel restaurant was a buffet style - fantastic choice, fabulous food and the staff were polite, helpful and approachable. I soon found out the everywhere seemed to be closed and that the 10 minute walk to the town was in fact about 25 minutes. I took a taxi to the old town only to find that too was all closed! I had a facial there. Amazing! Well worth the money and easily the best thing about my holiday. I took plenty of books, my knitting and spent my time trying to relax and doing some Pilates on my balcony. My Grandma had taught me how to sew and I always used her scissors when I was sewing and knitting. As usual I had used my scissors whilst knitting placing them on the table in my room so I knew exactly where they were. I walked to the local chemist for some headache tablets then returned to my room. The house keeping had been as my bed had been made and the bins emptied- I noticed my scissors ( 8”) were missing. I looked everywhere then phoned reception - there was a language barrier so I looked up the Spanish and spelt it out. The receptionist said she would check with House keeping for me. I heard nothing for a few days so I asked at reception who informed me that they hadn’t been found. I explained That I don’t use them out of my room and that I thought they had been taken. She just shrugged her shoulders! I have worked in Customer services most of my working life so I am appalled by the response. Jet 2 have said this is a problem that should be dealt with by the hotel but that they would phone them. There was nothing in the bins was their response and that they would forward the complaints procedure of the hotel. That was a few days ago and I have heard nothing. A 4 star hotel to me means the whole package which includes an excellent Customer service experience I would rate this as a poor 1 star. I didn’t receive one smile, a hello or a pleasant conversation for the whole week from the reception staff. When I asked if a taxi could be ordered, I was asked when for, Ada typed on her computer and said nothing else, so I asked if I needed to come to back to reception she nodded. I will not be returning to Spain for a holiday. Greece is
Excellent
83 Reviews