Bailiffgate Hotel

Came for Sunday lunch as we live locally and wanted to see what it was like. Dining area very pleasant with one side having views over the park although we were on the courtyard side. Staff friendly and attentive without rushing us. Reasonable choice on the menu but only one vegetarian option which surprised me, and no chicken. We don't eat red meat so opted for the fish which was very good. My partner had the soup to begin with which he liked and I had a lovely passionfruit cheesecake for dessert. Still feels shiny and new and needs a little more ambiance, but that should come with time. We parked in town and walked up which, having read the comments about the steps from the car park, sounds preferable! A good addition to the town and I hope it's successful.

As it was our wedding anniversary we decided to try out this new 5 star hotel just 30mins drive from where we live. We booked a junior suite ‘Bassington’. We arrived for lunch at 1:30 and our room was ready. Stunning. Everything still so new and clean. A fantastic view of the castle. The restaurant has its own Vegan menu which was very good. Chef has 4 rosettes we were told. Truly delicious. Super king bed was delightfully firm and we got a great nights sleep. Aircon was brilliant. Big bath, huge double shower. The softest most wonderful bathrobes on earth. We enjoyed every luxurious detail immensely. Breakfast was glorious, fresh, colourful and very special. What a memorable anniversary treat! So glad this wonderful hotel is now in operation and we are very much looking forward to our future stays.

Lovely hotel and location for Alnwick castle and town, but teething issues! Staff seemed totally disinterested in you or their jobs . Not one smile or greeting at reception or the dining room. Considering only been open 4 weeks, they all seemed fed up. The restaurant at night, same restaurant as for breakfast , could do to soften the lights to make it feel more atmospheric. Felt like eating in cafeteria in the evening Evening meal lovely, but nothing special and £4 service charge on a glass of wine at the bar pushing it everytime. Wedidnt get the room we booked. We got a disabled bathroom for wheelchairs. No bath Lady on reception said we booked that and we most certainly didn’t!! No apology and said she couldn’t exchange it !! In all I think it’s a lovely hotel, but definitely needs issues addressing . As for the car park, great that it’s got one, but a long flight of stairs with cases for older people, and no, we weren’t told about dropping cases off I think overall it will be a stunning hotel but front of house and customer care need addressing

My wife and I spent a couple of nights at the Bailiffgate and for the most part it was very enjoyable - a large comfortable bed, quiet room with view of the castle, friendly staff. On the other hand, it does have some issues and while some of them can be put down to teething troubles (eg menu pricing discrepancies, no coffee machine, hidden service charges) there is a major drawback with the hotel car park. There are 61 steps from the car park up to the hotel, the equivalent of three flights of stairs, and with luggage on a hot day that presents quite the challenge on arrival. Having finally reached reception we were told by a receptionist (who had clearly heard it all before) that guests are encouraged to drop their luggage at the front door before parking. That simply isn't true - there is no suggestion on the website or in the pre-visit communication. According to another review, there is valet parking, but again nobody offered that, although it would have eased our arrival considerably. Ironically there is limited free on-street parking at the front door (with a parking disc) but the hotel directs you round the back and down the hill. Given the 'mature' demographic of most of the guests, parking is going to be a significant issue for the Bailiffgate if they want to attract repeat business.

Wow!..what an addition to Alnwick The decor and ambience, just beautiful. Happy, friendly, attentive staff Creative food, executed perfectly Extensive, excellent wine list Could not recommend highly enough

Arrived at 11am for coffee after driving up to Northumnberland from Kent in super fast speed. The new hotel offers excellent coffee and a bar menu on the sunny garden terrace. We loved it and looked round Alnwick castle afterwards. We will return for a longer experience next time.