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Sadu Hotel
4.4/517 Reviews

Sadu Hotel

Almaty|1.71km from Botanical garden
I would normally do a review starting good points then leading into bad points and leave it like that. This place the 'Bad Points' are potentially life threatening. There is a live 'always on' electrical socket in the shower cubicle. The 'Fire / Emergency' exists are propped open on each floor (which would lead to spreading of smoke incase of a fire) and the stairs are obstructed with beds, mattresses, building materials. The actual fire doors were obstructed by bags of cement (photos provided). That out of the way I'll talk about 'inconveniences' the hot water is inconsistent so you cannot guarantee a hot shower when you want. If your room has a pool view - the music starts between 7 - 730am daily. If you order 'Room service' then the food is delivered uncovered, it moves from kitchen through reception, into public lift, corridor. This includes drinks. There in one door in the shower/toilet area so you can either use the toilet in private or swing the door back to form a cubicle. Before I arrived I checked the reviews and the biggest issues seemed to be breakfast. First day I understood the issue. The food was not fresh (even though I was early), sliced cheeses were old, tray bakes weren't fresh. Potato products (hash browns etc) all tasted like they were prepared the day before and reheated. The prepared eggs, sausages etc were all just warm and again looked and tasted like leftovers. I was in a party of 40, within 3 days 12 of us has food poisoning. I'm not just saying we felt poorly, an emergency doctor was called to the hotel as people were collapsing. I know people say, should have mentioned it there and then as opposed to making a review. I did. I spoke to tour organiser, reception, restaurant manager who brought out the two chefs. They first thought that we had maybe picked up the bug from outside but that wasn't possible. The group had only ate together at the breakfast. This bug spoiled the rest of my holiday and some people are still unwell (5 days later). That aside the hotel is nice, really spacious rooms but could do with some surface cleaning on the walls etc, but it's a bit isolated. You can walk about 15 minutes to 'essential mall' which has supermarket, currency exchange and some expensive restaurants. This was my first hotel in Almaty so I cannot compare to others in the country. I have however travelled to over 35 countries and this hotel is bad.

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Reviews for Almaty Hotels

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Keremet Hotel
4.2/56 Reviews
The hotel has only two pluses - this view from the window on pine and delicious coffee from the coffee maker (the capsule Lavazza). I had booked and paid three nights in this hotel, although I stayed there only two nights - an additional night was booked only for early accommodation, my plane arrived in Almaty very early and wanted to settle at once. Breakfasts in this hotel are delivered to the room as it is a mini hotel and they have no separate breakfast room. For breakfast, I have been offered for the choice of cache and toast or eggs and cut cucumber. Of the three paid breakfasts I was fed only one. On the day of the arrival I didn't bring it, although the order was accepted, on the second day did not accept the order (it turns out, breakfast had to be ordered the day before on the respiratory, which no one warned). My room was on the third floor and I asked to bring my suitcase to the room, the suitcase had to wait for forty minutes. This hotel has absolutely unprofessional staff, they have no experience in hotels and it is noticeable. Moreover, they absolutely care whether the guests will remain satisfied with their service. I asked for a return of the breakfast that the staff promised me on the resepshne - they said they would contact the service provider and make a return. But then the refusal came. That is, they said it just so to get rid of it. Another of the downsides: the hotel asks for a deposit at check-in, which is then returned on the day of departure in case of non-corruption of property in the room. No hotel in the world does that. Bed is comfortable with a hard mattress, but the pillows are inconvenient. Bedding of acceptable quality, bathroom plumbing is good. The hotel could be excellent given its location and size, but the service is badly damaging to the impression.
Holiday Inn Express Almaty
4.2/5194 Reviews
What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service
Grand Mildom Hotel
4.3/520 Reviews
In general, the hotel itself is not bad enough, rooms with fresh repair and equipment in them are normal (all there are). All the rest of course quiet horror: When the settlement was not there was a card to open the room! A shame! We were asked if you could open the door to the room and leave you until the tra without the key, you would not go anywhere? :) PERSONAL UPER!!! Next, there was ONLY a towel, ONLY a slipper, etc. , how is it possible when the management sees that the booking is paid for two??? Staff constantly rolling on the elevator, waiting for the elevator in the hotel simply not possible (walking!) In general, attitude to the customer NIKAKOE! In the final and most important and terrible - it is certainly the STRADE in the hotel, stole the BOSE headphones directly from the bag with all the crossovers, noticed it already in the plane when decided to watch the film, but the headphones in the bag were not! Breakfast as well as the food in the hotel - Full of a nut! As a result, they simply regretted that they settled and chose Grand Mildom, no recommendation for future visitors!
Garden Park Inn
4.3/55 Reviews
A hotel with a very good room and location. Opposite the University of Science and Technology, you can walk to a supermarket in ten minutes, which contains a lot of things. The room is very big, the bed is very, very comfortable, the room is quiet, and I sleep well every day. One set of toiletries for one person. Only the basic set. The breakfast is really rich, five-star standard, various meat, egg, milk and fruit desserts, so satisfying. The only downside of the hotel is that the network is really bad, basically useless, only use your own mobile phone to have better traffic. It is strongly recommended to improve. I mentioned it to the front desk, but there was no improvement. All others are very satisfied. But considering the network, it may not come next time.
Doubletree by Hilton Almaty
4.2/546 Reviews
The hotel facilities are very new, the facilities are complete and the morning is rich. The service is professional, especially the waiter who cleans the room is deaf and dumb, very caring, warm!
The Ritz-Carlton, Almaty
4.6/547 Reviews
The most advanced hotel in Almaty, with a good view, you can see the snow-capped mountains and there is a very large shopping mall downstairs, there are free apples and juices at the front desk, the service at the front desk is very good, and there are dedicated service staff Guide us to the room.

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More about Almaty

There are many discounted hotels on Trip.com. Book hotels in Almaty via the Trip.com website or app, it's easy and hassle-free. While traveling to Kazakhstan, Almaty is one of the most popular destinations. Almaty is a city with tons of tourist attractions. You'll never want to leave!

Almaty International Airport is the primary airport in Almaty.

You don't have to worry about accommodations when traveling to Almaty. Here, there are more than 330 hotels for you to choose from. Almaty has high quality and low-priced hotels. You can spend one night at a nice hotel for only 57 SGD. There are 8 five-star hotels in Almaty at an average price of 238 SGD per night. There are 27 four-star hotels in Almaty at an average price of 85 SGD per night. There are 37 three-star hotels in Almaty at an average price of 48 SGD per night. There are 2 two-star hotels in Almaty at an average price of 34 SGD per night. As a popular tourist city, Almaty has many renowned chain hotels. In Almaty, there are hotels under the Ramada brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Ramada. Ramada is the most popular brand among tourists. Renion Hotel in Almaty is a favorite among Trip.com users. Aksunkar Hotel is also one of the most frequently chosen hotels.

In the city center of Almaty, you'll have easy access to Akhmet Baitursynov's House Museum, St. Nicholas Cathedral, Bastau. You can choose attractions in Almaty that are perfect for a weekend getaway, such as Alatau, Monument Bust to Dinmukhamed Kunayev. You can also visit top-rated attractions like The Museum of Arts of the Republic of Kazakhstan, Umai Museum of Arts, Monument to Bauyrzhan Momyshuly.

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