74 Reviews
Quality Inn & Suites
West Bend
Stay far, far, far away from this hotel! We expected the basics since we booked at a pretty economical price, but we did not expect the level of uncleanliness and lack of proper customer service we encountered. The hotel itself is pretty run down, much in need of both a good face lift as well as repairs in many common areas. The side guest entrance door to the walkway leading to the parking lot had a green button to press to unlock the door, however the door never locked behind us which was a safety concern as our two adjoining rooms were immediately beyond this separate guest entrance. (We were able to exit this side door without pressing the green button to unlock the door, and were able to enter this side door without using a keycard). The rooms were very basic which was fine, as we didn’t expect the Ritz for the price we paid. However as we unpacked, we noticed time and time again things that as we added up later on, should have sent us on our way to try and book another hotel so as not to completely have our overnight trip to WI ruined. At the time we thought we’d stick it out, as we weren’t planning on spending much time in the rooms anyway. Upon checking in, the rooms felt dirty – the carpet was gross and dingy and the bedspreads were stained and soiled. Both rooms had weird odors; they weren’t entirely disgusting but smelled almost of cheap cologne or air freshener trying to mask something deeper. As we placed our bags on one of the beds in room 132, we noticed a large spot that looked like a blood stain or food spot on the comforter; also the carpet and bed skirt along the bed had white, splotchy stains that went along the length of the bed. Again, we figured we would just deal with this since we were only spending one night here. Whenever we sat on the toilet, it was loose and sounded like the toilet was about to detach. The curtains were ragged and torn and didn’t do a very good job of keeping out the glaring lights of the bank drive-through next door. The most alarming issue occurred at 1:30 AM as I was awakened by my 13 year old daughter who was in the adjoining room 130 and was very distraught and upset because she had found a bed bug on her. She had looked up bed bugs on her phone and sure enough, it was a bed bug which she removed from her shirt and placed in the bathroom for me to come see. I immediately brought it to the attention of the front desk staff who showed really no concern about this other than to offer us different rooms. In the meantime I had returned to my daughter’s room to do a more thorough check and saw another bug when I lifted her mattress. We immediately packed up and hit the road at 2 AM to drive 2 hours back home, as staying at this dump was not an option, nor was trying to find alternate accommodations at 2 AM at all feasible or pleasant. My follow up attempts with this hotel were unsuccessful and the manager never returned my calls over a 3 day period. That is the most disappointing of all, because clearl
Excellent
82 Reviews