Check in was wonderful, the room was spacious, comfortable, and clean. I had a balcony and it was nice to have the door open for fresh air. The noise from outside was very loud all night. The room was too hot to close the door, the thermostat was set permanently (for the season at 18C). I tried to order room service for about 45 minutes, only to be disconnected each time. I called the front desk and was transferred to room service, only to be disconnected. Eventually, I was able to order. The food was adequate.
In the morning I went downstairs and confirmed the taxi that I had arranged the night before. I was told that the taxi was on its way. I waited inside. A young man came downstairs and asked to have a taxi called. As the time got closer for my ride, I went outside. A taxi arrived. I stepped forward, then the hotel security officer stepped forward and put the young man ahead of me into the taxi. I asked for an explanation as we were both going to the airport. The security officer claimed to not speak English, which he did speak English, because he spoke to me inside. Another cab driver said that it was just the way it was…unacceptable. Oh yes, I was extremely upset. It was not a minor miscommunication. It was blatant in regards to being a man and having priority. The service overall was poor. Room was nice, clean, modern… Service was substandard. Would not recommend.