Alexandria Hotels & Accommodations

Ctrip booked two double-bed rooms, ready to check in at the front desk, and only one double bed was answered. The Ctrip customer service was always busy. Later, a customer service called me to talk to the hotel front desk and gave them to the hotel. After a confirmation code inside, the hotel found another section of the department, or a double bed. The customer service phone changed the hotel front desk to a large bed. The front desk refused, said it could not be changed, and finally had to wait for Ctrip to negotiate, about an hour before and after. Finally, I went to the hotel on-duty manager to explain the situation before I was able to check in. I got my room card at 8:50 pm and 10:00 pm. After a long day of fatigue, it was a bit ugly to encounter this. The location is relatively close and the price is relatively cheap. After all, Hilton is a big name, but this type of hotel has to charge and expensive for breakfast. I still think that holiday inn and crown plaza are better and cost-effective.

The place was really nice everything was clean and organized and I love to come back to this property

Glad we stayed here. The hotel was immaculate. The bell staff always opened the door for us and greeted us each time we walked in. The elevators were super fast and the room was exceptional. We were upgraded to a larger room and it was perfect for the visit. The restaurant was not too bad and the only thing is I normally do not like to leave the car with a valet but they were fast and friendly. You text them and they reply an give you a time to come get the car. Make sure you have some money handy as they do overwhelm you and begin to grab bags and park the car. I was unprepared and had to remember who to tip later on in the visit. The room air was perfect and the visit was fantastic.

DO NOT STAY AT THIS HOTEL. It is not safe. My mother, my sister, and I went to Alexandria to visit my husband who is active duty. My mother (93) and sister (71) stayed at the Holiday Inn Carlyle, 2460 Eisenhower Ave, Alexandria, VA 22314 from 5/5/22-5/7/22. On Saturday evening, 5/7/22 at approximately 9pm, there was a tall African American man in their room when they entered. He was walking toward them and my sister asked him who he was and how did he get into their room. His response was that he thought this was his friend’s room and showed them that his key card worked and said he would go to the front desk to get this straightened out. Nothing was stolen from mother and sister but my sister said he had clothes draped over his arm with price tags hanging. They were understandably shaken up. They could have been killed. They went to the front desk and they had someone walk them back to their room to tell them how to use the deadbolt. This way no one could enter their room once they were inside, he said. Apparently, an engineer was to come to their room also to look at the key lock but he never showed up. It was too late to move hotels by the time this was all done and they were okay staying the night. The next morning, we moved them to another hotel. I called back Monday morning and talked to the General Manager who had no idea that this happened on Saturday. He called the police and said his staff did not follow protocol. They should have called the police on Saturday evening. Hmmm makes you wonder if the staff was in on this and the man had a master key perhaps or the front desk employees were making keys to the rooms that they had guests staying in for him. It was clear that he stole from other rooms by the clothes with tags over his arm. The GM was kind (at first) and comped the room for the 3 nights and gave us bonus IHG reward points as we are a member. I could care less about the points. What I’m concerned about is 2 months later (7/22), the police said that the hotel has not provided any video footage. I have called the hotel several times and talked to the GM and was told not to call them anymore and to talk to the police. I did call them back again as nothing was getting resolved and talked to the assistant GM and he told me in an email “the hotel management is working with the local City of Alexandria Police Department and will be sending the footage requested by officer XXXX, once obtained from security camera technician. Any additional updates or information will come from City of Alexandria Police Department.” I talked with the police last week (6/27/22) and the hotel has not provided the video footage yet. I have called the GM back several times since and got his voicemail. I have tried for 2 months to get some resolution so the only thing I can do now is to make all of you aware of this situation and DO NOT STAY HERE FOR YOUR OWN SAFETY. Besides, the hotel is run down and the comforters had stains on them. Just terrible all the w

Overall I give this stay 5 stars. The front desk staff were VERY friendly! The location is epic! While there is currently no housekeeping service due to covid 19, house keepers came by the room each day to drop off any requested room items (eg coffee toiletries towels). Hummingbird restaurant is open and delicious. Notes: Parking available in a city deck immediately behind the hotel for significantly less money than hotel parking. The walls in the hotel are VERY thin - I listed to my literally could listen in on neighbors phone calls (& ahem…other activities).

My fiancé and I had a last minute stay in va. The hotel is okay..free ihop breakfast in the morning, nice lobby area, and only 15 minutes from the city but the AC barely worked. Marie was the best! She was so polite and attentive during our stay. I usually don’t leave reviews but I just wanted her to know we appreciate her hospitality, which is very RARE now a days!!

Exceptional receptionist. I asked where truck parking was and instead of talking to me, she came around from behind the desk to go look at my truck, and offered several options. Never once sighed or rolled her eyes. Best customer service I have received in probably five years. Excellent location. The air conditioner was so cold I had to turn it off to get to sleep.

Hotel stay was far less than satisfactory and here are the reasons: 1. Some Front Desk staff didn’t know how the Bonvoy Ambassador hotel credit worked providing evidence many are poorly trained. a. The morning front desk member told me that he “just worked here” and the manager would arrive in a couple of hours to help me. No one ever got back to me. b. Requested manager support, not one got back to me. 2. Hotel room had: a. Collapsed cushions on the couch. b. Mold in bathroom c. Broken or extremely worn furniture. d. Torn and ripped window drapes 3. Billing was wrong and difficult to correct. Our family grew up managing hotels and I know that owning and operating a hotel is very difficult, this hotel exemplifies just how hard it is. I will not stay at this hotel again because there are so many other quality hotels in the area at the same cost.

Very big hotel, went to the room for a long time. It is suitable for self-driving tourists with cars. It is surrounded by fast roads and has no scenery. The place to eat and the old town are a few kilometers away. The ancient city is beautiful.

Second time-even better! We chose this hotel again because of its proximity to the Metro and Old Town. It was a win-win on both accounts. We loved walking around the area and eating locally plus we loved having easy access to DC for the museums etc. Our room was spacious and comfortable with a large desk for the bit of work we needed to do. The Wi-Fi was free but I had trouble with it using AT&T but my partner has Verizon and had no issues. I did love the digital key on the app. It didn’t work a couple of times as my Wi-Fi was iffy at times in and near the room. We went to the diner next door for more reasonable breakfast prices.