The new Sheraton in Sesimbra is a beautiful building, ideally located, that will certainly provide lots of amenities and attractions in a post-covid era. Its restaurant was one of the few ones opened on New Year's Day in Sesimbra. We decided to try the brunch advertised at Euros 35 per person. The prevailing covid related precautionary measures imposed that the service be terminated by 1pm. We were consequently requested to show up early, namely around its inception at 11.30am. Breakfast was served in the same room until 11am. We arrived around 11.40am but the restaurant was still occupied by breakfast guests. We were asked to wait standing until guests left and the waiters cleaned and disinfected the tables and set up de brunch menu... We were seated at a long table, of which only half had been cleaned for us. The rest of the table was left with its crumbles and stains from the prior occupants. The floor was also left dirty. Then started the chaos. The staff was extremely gentle and meant well but in the absence of a proper system in place, every staff member was serving every guest and ended up serving no one properly... The menu was a buffet, but because of covid no guest was allowed to touch the buffet and needed to be served by a staff member. Even though there were not that many guests, we ended up waiting to be served. We ordered coffees that were forgotten 2 or 3 times, the same with the eggs. We received the tomato, sausage and mushrooms meant to accompany the eggs some 30 minutes before the eggs arrived. As guests, we can only suggest to the restaurant managers to either discontinue the brunch, as not applicable in a covid environment, or to adopt a system that would rationalize staff and guests moves and satisfy everyone. First of all, breakfast should terminate earlier in order to give more time to the staff to clean and prepare the restaurant room before the arrival of the brunch guests. Secondly, one staff member should be dedicated to a single or at most 2 tables and be entirely responsible for that/those tables, helping the guests at the buffet and serving drinks or eggs at the table. We were also disappointed by the lack of originality and diversity of the brunch dishes.
Very Good
72 Reviews