68 Reviews
Nau Sao Rafael Suites - All Inclusive
Albufeira|1.1km from Albufeira Marina
I think it should be illegal that they have this as a 5 star resort. It is more like a 3 star. Cleanliness - the hotel is dirty. Corridors, restaurants etc. the floors don’t get cleaned often. You will see a spillage sitting in the same place for hours. It is filthy. Food - horrendous. There is only one main buffet restaurant. If you want to eat the same thing day in, day out then you’ll be happy. The lack of variation is awful. The food is bland. And mostly cold. They just top up warm food occasionally on top of the cold food. Lunch is pretty much always going to be the same as dinner with a couple items swapped out. You will see the same items reappearing every other day. It is a help yourself drinks situation - once seated - get your own coffee (which is very watery & all machine), pour your own wine drinks etc. the same wine everyday. Food options are very limited. I ate chips, potatoes, pizza, fish fingers everyday for 5 days. They have 1 bottle of sparkling wine at breakfast but it isn’t there every day. Food will fall on the floor or be spilled and not get cleared for ages. Flies swarm the drinks machines. Plates are frequently dirty, alongside glassware. The page you are given when you check in claims there are morning snacks, afternoon snacks and midnight snacks in the buffet restaurant. I never saw these once during the stay. There is no where to get food outside of breaks, lunch & dinner. The lobby bar claims to be open all day, but we were asked to leave at 3pm with no where else to go. Entertainment each night is the same - a singer from 2030 to 2330. Some of which are very depressing songs all night. The hotel is very small and there is not much at all to do. If the weather is bad, you’re best just to sit in your room. Cocktails are machine made so they all taste weak & inauthentic. Housekeeping don’t sweep the floors when they make up your room or replace toiletries for example toilet tissue. I had a makeup stain on my bedding, they simply turned the sheet over and made the bed. When you check in they ask if you want lunch on that day or checkout day as you are not eligible for both. Once you check out they will not allow you to eat afterwards. I would never return to this hotel. I was also asked how my stay was when checking out - I said terrible but they had no response. Don’t know why they bother asking. The beach is also about a 10 minute walk away so I don’t know why this comes up as beachfront. The rooms are also very dark with minimal lighting. Hotel and rooms needs major refurbishment. Decor is old, damaged and looks awful. A lot of stains on walls, floors, curtains etc. There is also no help with luggage when you are arriving or leaving. You must manage everything alone.
Very Good
75 Reviews