During my recent visit to the Royal M hotel in Al Aqa, I encountered several disappointing aspects that significantly impacted my stay. The service provided by the staff fell short of expectations, with a lack of attentiveness and professionalism evident throughout my time at the hotel. Upon entering my room, I was disheartened to find it teeming with flies, which immediately raised concerns about the cleanliness standards maintained by the hotel. Furthermore, discovering hair on the bathroom floor and a lipstick-stained pillow only heightened my unease about the overall hygiene of the accommodations. The situation worsened when I requested an additional bed for my son, only to be presented with a substandard option that had springs protruding uncomfortably. Despite bringing this issue to the attention of the managers, Belial and David, their dismissive response and failure to address the problem left me feeling unheard and dissatisfied. The breakfast experience at the hotel was equally disappointing, with a lack of organization at the entrance leading to a chaotic and crowded dining environment. The visibly agitated staff members added to the disarray, further detracting from what should have been a pleasant and relaxing meal. As I prepared to check out, I was taken aback by the behavior of the bellboy, who questioned the ownership of a hanger in my possession in a manner that felt accusatory and disrespectful. This unprofessional interaction marred the end of my stay and left a lasting negative impression. Overall, my time at the Royal M hotel in Al Aqa was marred by a series of issues that included poor service, cleanliness concerns, uncomfortable sleeping arrangements, a disorganized breakfast experience, and disrespectful staff interactions. It is my hope that the management of the hotel will take note of these shortcomings and implement necessary improvements to ensure a more positive and satisfactory experience for future guests. I believe that providing constructive feedback can lead to positive changes and enhancements that benefit all guests who choose to stay at the Royal M hotel in the future.