Guest User
May 8, 2025
I would like to extend my heartfelt thanks to you and your team for hosting us during our recent family stay at Rama Resort Agonda. What We Appreciated: Customized Jain Meals: We were particularly grateful for the restaurant staff accommodating our father's dietary requirements by preparing Jain meals without onion and garlic. The food was delicious, and the attentive service made our dining experience memorable. Courteous Staff: Throughout our stay, we found the staff to be polite and helpful, which added to our overall comfort. Areas for Improvement: Housekeeping Standards: We noticed that the towels and bedsheets provided were not fresh, and there were instances of bed bugs, which led to discomfort and skin rashes. Additionally, upon our midnight, our parents also felt uneasy due to the room conditions. Cleanliness Concerns: There were visible cobwebs in the washroom, room, and balconies, and we encountered small cockroaches in the washroom. We understand that being in a coastal area presents challenges, but ensuring thorough cleaning before guest arrivals is essential. Value for Money: Given the issues mentioned, we felt that the experience did not align with the value we expected for the price paid. We share this feedback with the hope that it will assist in enhancing the experience for future guests. Rama Resort has the potential to offer exceptional stays, and with attention to these details, we believe it can consistently meet guest expectations. Thanks, N