Residence Inn Dallas Addison/Quorum Drive

The hot tub was hot but jets didn’t work. There was what appeared to be mold in the ac vents and dust blown on the ceiling above where the vent blew. The ac is very loud. Lots of highway noise. The bathtub wasn’t very clean. The hotel had a run down feel to it. The way the buildings are separated/laid out, we didn’t feel very safe in the hallways at night.

The room was not properly prepared when we checked in. No soap, wet towel, dish sponge, missing utensils.. none of these were restocked. all these made me think they didn't even thoroughly clean the room before we check in? Parking is $13 per day which doesn't seem reasonable given that there are plenty of space and the area is not like downtown where it is tight for parking, not is it like gated or secure...

Condition of the room was poor. Many things were broken. Roof leaked and was previously patched. Air conditioning was extremely loud. Vents were very dirty. The bed and pillows were comfortable.

Staff were friendly and curtious. But the first room we went to had stopped up plumbing. Second room we stayed in we had to unplug yhe refrigerator because the ice make wouldn't shut up. And the bolt lock kept freezing up and we had issues locking and unlocking.

Old property needs to be updated. Basic amenities are lacking. Staff is not very friendly. Breakfast options are limited and hot items were not replenished promptly. Had to wait for food at breakfast when we were in a rush to get to a game.

Duron, thanks for the excellent welcome. Consistently nice place. Clean, breakfast is good quality, friendly staff.