Copacabana Beach Hotel Acapulco

Horrible experience, they made my trip a nightmare. I did a reservation an it was completely paid . I reserved 2 rooms, one of them wasn't ready, I had to wait till 7: 30 pm the check-in was at 3pm and they not even had my rooms ready, it was a very rude lady in the front desk that give us a very hard time. The room 617 smell horrible like sewer. I'll never go back again.

The hotel is pretty good. Good location. Nice beachfront. However, it is not well equipped for high occupancy seasons, so avoid it during holidays. You’ll wait ages for elevators, food, drinks, etc. Wifi was horrible. I’m sure all of that is much better during less busy times. The food in the restaurant is bland, at best. —— El hotel está bastante bien. Buena ubicación. Bonita playa. Sin embargo, no está bien equipado para temporadas altas, así que evítalo durante las vacaciones. Tendrás que esperar muchísimo para los ascensores, la comida, las bebidas, etc. El wifi era pésimo. Seguro que todo eso mejora mucho en épocas de menor turismo. La comida del restaurante es blanda.

Ocean view was nice. Room was clean. Cannot compare to Canadian hotels as it’s not the same country things are different. The room smelled of humidity but your on the beach, comes with the territory. Would go back again in a heartbeat. Beach was clean and really nice.

I selected this hotel because I wanted breakfast included but at the hotel they told me that I have to pay $390 per person, the wifi didn’t work so we weren’t able to watch tv at night. I TOTALLY DO NOT RECOMMEND THIS HOTEL!!!

The view was great. The hotel is a little dated, the tv was very Y2K…. The a/c worked perfect, the towels did not feel fresh. The bed linens were mid. The price was comparable to what I got. It was a great quick getaway, location was ideal. I opted out of the all inclusive portion that was available, chose to eat off site. Value was there. Staff was nice. There’s always someone available, even at 3am.

Yes the room was spotless. The staff were pleasant and tried their best if they could not converse 100% in English.

The staff was amazing from the security in the beachfront to the hotel manager Julio all the staff members were very friendly helpful and welcoming I felt like I was at home whoever is training the staff is doing an amazing job