Daniel&Jacob's Urban Studios and Boutique Apartments

All good. We live it

We stayed at Kings Garden 1 in August. The location is on the top floor of an office building, and it is obvious the unit was renovated from a previous office space. Their listing specifically boasts an elevator available to use for a 4th floor unit. When we arrived, the elevator was not working. When we entered the unit, the floors were still completely wet from mopping. The kitchen area is an afterthought, with lack of storage space and items such as a cutting board or drying rack. There is no AC so we left windows open to keep the apartment cool, but there is a LOT of noise at night. However, one night there was a party next door in Daniel & Jacobs adjacent apartment, Kings Garden 2, that lasted from 11pm through the next morning past 10am. We could not sleep all night due to the loud music and noise from the party. When we contacted their email reception, which they claim is the fastest way to receive a response in 30 minutes, we did not hear back for over 3 hours. Then, when I finally heard back, I was given a security phone number to call for a complaint instead and they would not provide any assistance. We never received any follow up until I asked, and found out they did kick out the neighboring guests in THEIR apartment. This took multiple back and forth emails. They were not apologetic and would not issue a partial refund for the terrible night we had. Absolutely terrible customer service given the price of their units. Do not stay in any of their units if you want any sort of hospitality.