Lugano Hotels & Accommodations

Check in was easy, really nice receptionist, room was super clean, I had like 5 towels. Sopa and body wash was provided, at lwast 5 sockets, really nice and comfy room.

Just beside the cable car station. The cable car takes three minutes to the train station. The hotel has a free cable car card. Warm, warm, free drinks and drinks in the lobby. Wangzhong is quiet. The surrounding shopping restaurant is very convenient, a few steps to the lake. Recommended to stay. But I booked a deluxe room, which is larger than a desk, and it is the highest price in several prices. But the ordinary room given by the hotel does not have a desk. I am too lazy to say it. The next price will be booked at the lowest price.

If you are booking a luxury hotel in Lugano, there is no other option for me. While it’s not right in the middle of the City, it’s in a nice and quiet area and the 10-15 minute walk to the city is great for settling the stomach after eating to much pizza. The grounds are simply stunning, the views are amazing, the breakfast buffet is not amazing but very good (Although the woman who seat you could smile a bit more, all the other staff at breakfast are great). The private Lido is awesome. I will never stay at another hotel in Lugano for our annual summer trip, it has won my loyalty for life.

This could have been a good hotel, albeit quite pricy, but somehow justifiable through its location. But unfortunately I had the WORST ever experience I ever had in any hotel, anywhere. On the good part: Good location in Paradiso, on the promenade, 15 min walk on the promenade to the center of Lugano. Nice lobby, good breakfast and friendly staff (at the breakfast, and partly at the reception). But the good stuff ended here. This stay was part of a multi-city trip with three stays and I simply forgot at check-in time that the booking was actually for lake side-view room. We arrived and completed check-in by 2:30. The lady at the front-desk told us the room is not ready and we need to wait till 3pm. I asked her kindly if she can check with the housekeeping if room is ready, being only 30 min left till 3pm, but she just told ”no, it's not”. Then I asked her to give us a lake or at least lake-side view, but she told that the hotel is fully booked and our room is with pool view. We didn't wanted to wait till the room is ready, so we just left the luggage and got to the city. We returned at the hotel late, by 9:30 - 10pm and when we got to the room (I think 315) we had the unpleasant surprise to see the ugly view from the balcony (construction site or quarry). In the bath the stopper was stuck and the sink quickly filled with dirty water. I called the reception to fix, the lady from check-in came but she told there's no-one in the hotel at this hour to fix, and she left. So I had to put my hands into the sink filled with dirty water and take off the stopper. Then we wanted to turn on the TV which didn't worked. I called the reception again, and someone came, took the remote to change its batteries, but the TV didn't started either. So he told the TV might be broken and they try to fix it the next day. I found finally that the TV was stopped actually from the hardware power button, because the remote power button actually didn't worked. All this added to my frustration, and I finally realized that I actually booked a room with lake-side view, which they didn't gave me. So I went to the reception, showed them the actual reservation confirmation and asked again for the room I paid for, which they told they cannot because everything is full. I asked to change my room the next day as booked, or I'll make an official complain to the Tourist Authority. Few minutes later I got a phone call from the reception, telling me there is a manager available, and if he can come to see the room and talk. I said of course. My mistake! At the door arrived the lady who checked me in, accompanied by a person, who stepped int the room and asked me what is the problem. I started to tell him we are booked for a side-lake view but we didn't it, but he interrupted me and started to raise his voice, telling why I keep complaining! What I don't like about the room? Isn't the furniture new and the walls newly painted? I told I never complained about what he says, I just want to get

The location of this hotel is particularly good on the commercial street of the old town. On the first floor is the shop selling Swiss army knives. The shop is not the door of the hotel. Don’t walk through it. You can walk downhill from the train station. There is a steep slope and it is recommended to go down the mountain. It is a little tired to go up the mountain. If you have a Swiss Pass, you can take the cable car down for free. The room is very light and the decoration is very fresh. From the hotel, go to the opposite direction of the train station and quickly go to the lake. The cruise ship terminal is on the left hand side of the exit, and the pier is further a park. A hotel I like more, small and exquisite.

the best hostel experience of my travels. the hotel rooms are on the upper floors of a beautiful Villa right behind the Lugano train station (5 minute walk). the hostel rooms are in the cellar. one communitity bathroom with 2 showers and 2 WC and 3 separate rooms with bunk beds. small pillows, sheet and blanket are included. community kitchen and large fridge for food and drinks. the MOST AMAZING POOL! with sun lounge beds, small bar and towels. for a summer visit to Lugano, it is best value stay and very easy to find.

The rooms are spacious, clean and tidy, with disposable slippers. Breakfast is OK. Very close to the train station. Can park. Going to the old town is not far away. It was a downhill road and it was quite tired. The hotel also offers a free Lugano bus card, which can be used free of charge by bus and 2/3 bus.

Convenient transportation. The train station is directly accessible by ferris wheel, breakfast is good, the lake is convenient, cost-effective, the square is just outside, and the market is also convenient for shopping. The goods here are cheaper than other cities.

Thought it was a two-star hotel and it turned out to be a surprise. It’s really ten minutes to walk from the train station, but I took the bus twice when I dragged the big box in and out. The hotel in this state will give me a free bus ticket. There are 2 roads in front of the hotel that can go directly to the train station. The single room is just perfect for one person. A big box can be spread out, the wardrobe is enough, and there are enough TV channels including CNN and BBC. There is a small gym. I asked the front desk for the key. Although it stopped at 8 o'clock in the evening, I asked the front desk to take the initiative to use it. I couldn't find the switch to find someone to help me patiently and enthusiastically. I didn't dislike it at all. mean. The front desks I met were very good, especially the one at check-out. The luggage room was open consciously. She said that she put my computer bag under the desk at the front desk to help me watch it until 6 o’clock in the evening. When picking up the luggage, she asked me if I wanted to use the bathroom, which was really touched. The shower head works very well, it’s a bit embarrassing that the basin cannot be plugged, and there are no bath products. The bedding is not very comfortable, and the two-star hotel should not be too demanding, it is very clean and very satisfying. The breakfast included is really mediocre. Don't eat the croissant. You need to pay for the fried egg.

I stayed at HLS and can safely assert that it is by no means a 4-star hotel. The rooms are dated accompanied by a damp smell, the mattress and pillows are horribly uncomfortable, and the walls are extremely thin - there was a child staying at the opposite end of the hall from where I was crying and screaming through the early hours of the morning, and just as other reviews have stated, it was if they were in my room! They have a small fitness center located on the 5th floor, which is only accessible by stairs. It does not open until 9 AM since it’s located on the top floor which was a bit inconvenient, especially since their breakfast ends at 10 AM. The only plus side to the hotel is the location - directly on the lake with a pool, it is a beautiful setting. However, if you are looking for a better quality room and higher level service, I would recommend staying across the street at Grand Hotel Villa Castagnola!