Hotels With Airport pickup service in East Java, Indonesia

Clean room in a nice spot in Surabaya. Check ins & out are a little bit slow, about 15 minutes. The thing that disturb us the most is how the room is not soundproof at all. We can even make out what other people are saying in the room next to us, even we can hear the TV from others' room :( Our superior room has no minibar, but I fancy the sofa in the room. Overall it's just fine.

Very nice rooms, spacious, clean and recommended both for Staycation or Business trip. The location near to Tunjungan Plaza. Will comeback for other occasion. We were having a great stay

Room bit small and bit noisy but perfect location, inside the airport with food court downstairs, for early flight. Good internet and international tv chanels. Will come back every time i fly from Surabaya.

clean room and surrounding areas, positive experience. near McDonald. will come back again.

I have travelled with my wife for our Anniversary. I booked this hotel because of high rating in trip.com. However, I don’t feel like its worth the price. For a 5 star resort, it lacks lot of features and amenities. I am not complaining, the stay was good. The staff were great! However, I felt not satisfied either what the resort provided. First thing, It’s not big enough for a resort. Second, The rooms looked a bit old. I stayed in Premiere room, and the wash basin area is open towards the room. Personally, i don’t like this. Either put it inside washroom dry area, or put a door between bedroom and closet space. Anyway, the toiletries were still provided in plastics tubes. For a resort like this , i hope they can go for refillable soap dispensers instead of increasing this plastic wastage. Also , going to your room is like a game of maze. You have to take two elevator and walk a lot. If you want to go to parking area, add additional one more elevator.Thats a lot!

⭐⭐⭐☆☆ ”Stylish Stay with Room for Improvement – ARTOTEL TS Suites Surabaya” I recently stayed at ARTOTEL TS Suites Surabaya and had a mixed experience. While the hotel offers modern design, spacious rooms, and a gym for guests, there are a few areas that need attention to improve the overall experience. 🛋️ Ambience & Design: The hotel features a modern, artistic design that creates a trendy and visually appealing atmosphere. The lobby and communal areas are stylish, welcoming, and set a positive tone upon arrival. 🏨 Accommodation: The suite was spacious, well-equipped, and comfortable for rest and relaxation. However, I encountered a few cleanliness issues that affected my overall experience: Cobwebs on the sliding door, which made the space feel neglected. Stained bedsheets, which were disappointing and did not meet expected cleanliness standards. These issues suggest that the hotel could benefit from improved attention to detail and housekeeping standards. 📍 Location: While the hotel is centrally located, it is next to an abandoned mall, which creates an unwelcoming, deserted vibe—particularly at night. This choice of location takes away from the convenience and appeal of staying here. 💪 Fitness & Facilities: While the hotel lacks a pool, it does have a gym that is well-maintained and offers a good way to unwind or maintain your fitness routine during your stay. This was a nice addition and added value to my experience. 🌟 Service: The staff members were professional, helpful, and friendly. They made the check-in process smooth and were responsive whenever I had questions or needed assistance. ✨ Final Thoughts: ARTOTEL TS Suites Surabaya offers stylish design, spacious rooms, and a well-equipped gym. However, there are still a few issues that need attention: Pros: Stylish, modern interiors Spacious, comfortable rooms with essential amenities Well-maintained gym for fitness enthusiasts Friendly and professional staff Cons: Cobwebs on sliding doors and stained bedsheets Location next to an abandoned mall, creating an uninviting atmosphere No swimming pool or other recreational facilities With better housekeeping, improved attention to cleanliness, and a better use of its location, this hotel could significantly enhance the guest experience. Would I stay here again? Possibly, but with the hope that the hotel addresses these shortcomings to provide a more seamless and comfortable experience.

It was a good price for an executive suite room! There was a bathtub, large room & bed, sofa, desk, fridge, all for around IDR 600K for a night. The lighting was so bright (which I like) because it had 2 windows and you could see the pretty sunset in the west side! Bed was comfy and pillow didn't smell at all. AC and fridge was cold enough. But the amenities were too standard, we didn't even get a shower cap or hand soap at the sink. They only provided one for all ”soap-shampoo-conditioner” at the shower which was nice for the environment, and cotton buds. The breakfast was so standard and they charged my son (this is the first time in any other hotel). Luckily it was for a small amount of money. Overall it was a pleasant stay because my son and husband love having a bath at the bathtub (we don't have any in our house). Oh and the smart TV provides youtube and prime videos. Perfect for a weekend-getaway!

We enjoyed our stay at Doubletree Hotel by Hilton. Service staffs were attentive to our needs and questions. Breakfast buffet was delicious with many selection of different cuisines. Definitely will visit Surabaya and stay at Doubletree Hotel again.

We had an absolutely wonderful stay at this hotel! The views from our balcony were breathtaking, and I could easily spend hours just sitting there and taking in the majestic mountain scenery. The hotel's grounds and facilities were beautifully maintained, and the staff were friendly and always willing to help. Our little one (1 year old) also had a fantastic time exploring the property! One minor note: the walk from the lobby to our cabin was a bit of a trek, but the scenery made it well worth the effort. Overall, we highly recommend this hotel to anyone looking for a peaceful and picturesque getaway!”

A nice christmas tree decoration in the lobby while we arrived. But check in processing were slow as only one staff on duty during that time, rooms could use an update but the hotel was still clean and comfortable. The hotel breakfast was good and we enjoyed it.

Clean room in a nice spot in Surabaya. Check ins & out are a little bit slow, about 15 minutes. The thing that disturb us the most is how the room is not soundproof at all. We can even make out what other people are saying in the room next to us, even we can hear the TV from others' room :( Our superior room has no minibar, but I fancy the sofa in the room. Overall it's just fine.

Very nice rooms, spacious, clean and recommended both for Staycation or Business trip. The location near to Tunjungan Plaza. Will comeback for other occasion. We were having a great stay

clean room and surrounding areas, positive experience. near McDonald. will come back again.

⭐⭐⭐☆☆ ”Stylish Stay with Room for Improvement – ARTOTEL TS Suites Surabaya” I recently stayed at ARTOTEL TS Suites Surabaya and had a mixed experience. While the hotel offers modern design, spacious rooms, and a gym for guests, there are a few areas that need attention to improve the overall experience. 🛋️ Ambience & Design: The hotel features a modern, artistic design that creates a trendy and visually appealing atmosphere. The lobby and communal areas are stylish, welcoming, and set a positive tone upon arrival. 🏨 Accommodation: The suite was spacious, well-equipped, and comfortable for rest and relaxation. However, I encountered a few cleanliness issues that affected my overall experience: Cobwebs on the sliding door, which made the space feel neglected. Stained bedsheets, which were disappointing and did not meet expected cleanliness standards. These issues suggest that the hotel could benefit from improved attention to detail and housekeeping standards. 📍 Location: While the hotel is centrally located, it is next to an abandoned mall, which creates an unwelcoming, deserted vibe—particularly at night. This choice of location takes away from the convenience and appeal of staying here. 💪 Fitness & Facilities: While the hotel lacks a pool, it does have a gym that is well-maintained and offers a good way to unwind or maintain your fitness routine during your stay. This was a nice addition and added value to my experience. 🌟 Service: The staff members were professional, helpful, and friendly. They made the check-in process smooth and were responsive whenever I had questions or needed assistance. ✨ Final Thoughts: ARTOTEL TS Suites Surabaya offers stylish design, spacious rooms, and a well-equipped gym. However, there are still a few issues that need attention: Pros: Stylish, modern interiors Spacious, comfortable rooms with essential amenities Well-maintained gym for fitness enthusiasts Friendly and professional staff Cons: Cobwebs on sliding doors and stained bedsheets Location next to an abandoned mall, creating an uninviting atmosphere No swimming pool or other recreational facilities With better housekeeping, improved attention to cleanliness, and a better use of its location, this hotel could significantly enhance the guest experience. Would I stay here again? Possibly, but with the hope that the hotel addresses these shortcomings to provide a more seamless and comfortable experience.

It was a good price for an executive suite room! There was a bathtub, large room & bed, sofa, desk, fridge, all for around IDR 600K for a night. The lighting was so bright (which I like) because it had 2 windows and you could see the pretty sunset in the west side! Bed was comfy and pillow didn't smell at all. AC and fridge was cold enough. But the amenities were too standard, we didn't even get a shower cap or hand soap at the sink. They only provided one for all ”soap-shampoo-conditioner” at the shower which was nice for the environment, and cotton buds. The breakfast was so standard and they charged my son (this is the first time in any other hotel). Luckily it was for a small amount of money. Overall it was a pleasant stay because my son and husband love having a bath at the bathtub (we don't have any in our house). Oh and the smart TV provides youtube and prime videos. Perfect for a weekend-getaway!

We enjoyed our stay at Doubletree Hotel by Hilton. Service staffs were attentive to our needs and questions. Breakfast buffet was delicious with many selection of different cuisines. Definitely will visit Surabaya and stay at Doubletree Hotel again.

My 2nd time staying here and always satisfied with the warm service!! The receptionist was really helpful and nice. I love their modern and clean look, the room is super spacious! If your’re a breakfast buffet lover you must love their breakfast! 😍 Definitely worth ittt

Nice hotel, very close to Pasar Atom and Kya Kya. But the traffic around makes it a bit difficult to cross the street. Friendly staffs, clean room. Quite spacious.

KEBERSIHAN BAIK LOKASI STRATEGIS DENGAN MALL DEKAT KAMAR LUAS SESUAI APK DPAT BATHUP COCOK UNTUK KELUARGA. LAYANAN CHECKIN LAMA ,MENUNGGU 1JAM UNTUK PROSES PEMBERSIHAN , KAMAR BERSIH,BAGUS,LUAS, HANYA SAJA TERDENGAR SUARA TAMU KAMAR SEBELAH TERIAK TERIAK BERCANDA SAAT MALAM MENGGANGGU PENGHUNI YANG LAIN SAAT TIDUR APALAGI SAYA BAWA ANAK KECIL. KAMAR TIDAK KEDAP SUARA SANGAT DISAYANGKAN. PADAHAL BAGUS BANGET ,TAPI TAMU MENGOBROL KEDENGARAN GAK ADA PRIVASI NYA.LEMARI LUAS, FASILITAS UNTUK ANAK KECIL TIDAK SESUAI . ADA PEROSOTAN +JUNGKAT JUNGKIT ITU BERKARAT SEMUA DAN TIDAK DIGANTI RUSAK SEMUA TIDAK BISA DIPAKAI PADAHAL DI APK BAGUS WKWKKWKK. KOLAM RENANG TERPISAH DARI HOTEL ,MAINAN ANAK KURANG DIPERHATIKAN .. SARAN SAJA JIKA MAINAN ANAK ZONA KIDS DI MASUKKAN KE DALAM HOTEL MUNGKIN LEBIH BAGUS..

Staff: Very welcoming, polite, and accommodating. Room: Comfortable beds, great air-conditioning, smooth WiFi connection. Amenities: There's a swimming pool, a nice window view, and a breakfast buffet. Good • Nearby convenient store, Circle K and Indomaret. • Nearby cafe, Kedai 27. • Nearby coin laundry shop. • There's a mini fridge. • Breakfast was good, varieties of selections. Bad • The aircon compressor box at the balcony can be a little noisy at night. • Toilet was kinda small, and the sink was separated.

While i agree that the location is OK, near to Malang Station. It's not spacious even for two people. Not recommended for more than 1 because it's not spacious for travellers. Also, when i asked for Iron + board, the hotel says they don't provide it. if you want , they have service for that and you must paid for it. so much for 3 or 4 stars hotel.

Our second, and definitely not last, stay at Bobopod. The pods are extremely cozy, and the wall control panel works excellently. Bathrooms are nice and clean with good personal space.

Staying at Regents Hotel Malang was both comfortable and incredibly convenient, especially for my planned visit to Mount Bromo. The hotel’s location made it an ideal base, putting me within easy reach of the mountain for an early start on the sunrise tour. The lobby and general atmosphere of the hotel had a welcoming warmth, blending modern comforts with traditional Javanese decor. My room was spacious and well-equipped, with a window view that overlooked beautiful gardens, offering a peaceful spot to relax after a day of exploring. The hotel restaurant was another highlight, featuring a diverse breakfast buffet that ranged from freshly baked pastries to local specialties. This made it easy to grab a filling meal before heading out for a day of adventure. The hotel staff were helpful as well, providing tips on the best routes to Bromo and even assisting with transportation options. Overall, Regents Hotel Malang offered a convenient and comfortable stay, making it easy to explore Bromo and enjoy the beauty of Malang!

Far from city, secluded. Service quite good. Old & torn towel, thankfully I brought my own. Old property.

The room we stay in is so dirty. We arrived at 10:00 PM because we took road trip. After 14 hours drive, we expected the room will.be nice. At least clean and comfortable to stay in. But what we found? It seems like the room never got cleaned for a long time. Under the bed, there was empty mineral bottle and a used spoon. Also a drawing sheet , probably from the guess who stayed before us. Dust are everywhere under the bedside table. When we moved the bed a little bit, dust are so thick under the bed, together with the empty mineral water bottle and used spoon. I reported this disappointment to the reception, and they said all rooms are occupied. Only a house keeper came to help sweep the dirty floor and mopped it. What a bad experience with a 4* hotel. Btw i was late to take a photo of all the trash in the room. Too tired 😩 The next day, the hotel manager handled this case and apologize. He allows late check out as compensation and sent fruit platters to our room. Thank you for this prompt compensation from their side.

Booked the hotel at last minute as we have not booked any accomodation in Malang. This hotel is good with its location in the city and few minutes away from the tol exit/ entrance. Busy roadside but as the hotels/ buildings around were not high-rised, we got 7th floor there was hardly any traffic noise that made the way up to our rooms. Got the connecting rooms as requested. Rooms & toilets were cleaned. Bed and pillows are comfy. Glad that we made the right choice for our stay in Malang.

Loved everything about this hotel. Staff were friendly & helpful. Location is perfect, just beside 2 malls. Surrounded by local food stalls. Our room has a beautiful mountaim view. Also very spacious. Worth extending our stay. Wonderful 5 nights spent.

Should be better off being marketed as a 3 Star hotel instead of 4. Checking-in was a breeze, but they do not bother helping with moving luggages. The doorman would just look at you. The room was big. The corridor isn’t carpeted, so you can hear doors slamming and people talking outside your room rather clearly. They do have comfortable bed and pillows though. There was no safety deposit box in my room. Called housekeeping, and a chap brought in the metal box... while hugging it. The box was light. He just placed it on a shelf, and walked away. I mean, what's the use of having a light, moveable safe? It's okay. 3 stars hotel experience. Was told that the hotel doesn’t provide iron and ironing board and guests can use their ironing service for a fee of course instead. Reminds me of some budget hotel stay instead of any other normal 4 stars hotels. The cleanliness was abysmal, honestly showering in public would be a better choice. I could not walk around inside there barefooted. The shower floor was slimy, with mould growing on the walls. It was unacceptable for being rated as a 4 star hotel. Service was good though. Everyone seems eager to please. Breakfast was good. Location is excellent as it's connected to a mall. Amenities wise just needs more sprucing up. Alright stay but for the price, there are other alternatives that can provide better.

hotel so comfortable, complete breakfast menu, very clean, complete facilities

Nice hotel, for a place to stay a couple nights. They validate parking in the underground parking garage. The front staff was very friendly and the room was clean and pretty modern. Great value for the price.

Very nice rooms, spacious, clean and recommended both for Staycation or Business trip. The location near to Tunjungan Plaza. Will comeback for other occasion. We were having a great stay

We enjoyed our stay at Doubletree Hotel by Hilton. Service staffs were attentive to our needs and questions. Breakfast buffet was delicious with many selection of different cuisines. Definitely will visit Surabaya and stay at Doubletree Hotel again.

KEBERSIHAN BAIK LOKASI STRATEGIS DENGAN MALL DEKAT KAMAR LUAS SESUAI APK DPAT BATHUP COCOK UNTUK KELUARGA. LAYANAN CHECKIN LAMA ,MENUNGGU 1JAM UNTUK PROSES PEMBERSIHAN , KAMAR BERSIH,BAGUS,LUAS, HANYA SAJA TERDENGAR SUARA TAMU KAMAR SEBELAH TERIAK TERIAK BERCANDA SAAT MALAM MENGGANGGU PENGHUNI YANG LAIN SAAT TIDUR APALAGI SAYA BAWA ANAK KECIL. KAMAR TIDAK KEDAP SUARA SANGAT DISAYANGKAN. PADAHAL BAGUS BANGET ,TAPI TAMU MENGOBROL KEDENGARAN GAK ADA PRIVASI NYA.LEMARI LUAS, FASILITAS UNTUK ANAK KECIL TIDAK SESUAI . ADA PEROSOTAN +JUNGKAT JUNGKIT ITU BERKARAT SEMUA DAN TIDAK DIGANTI RUSAK SEMUA TIDAK BISA DIPAKAI PADAHAL DI APK BAGUS WKWKKWKK. KOLAM RENANG TERPISAH DARI HOTEL ,MAINAN ANAK KURANG DIPERHATIKAN .. SARAN SAJA JIKA MAINAN ANAK ZONA KIDS DI MASUKKAN KE DALAM HOTEL MUNGKIN LEBIH BAGUS..

Everything is good including the location except the house keeping. We enjoyed our massages and dinner buffet in the hotel because it was raining in the evening. But they are nice and very affordable. I also like their breakfast buffet. The only miss is the cleanliness and the housekeeping quality. We have changed the room once because the bathtub got stains. Then in the second room, my pillowcase is dirty and the flush didn’t work. Yet I appreciate their help to fix them. The staff are extremely welcoming and friendly. I wish they can improve the housekeeping quality or else everything is perfect :)

Second stay here! Got a floor on the 8th floor, not too bad of a view although I prefer to have it on a more higher floor. Service still remains impeccable. Big sized room and clean toilet! Breakfast daily would make you be spoilt for choice. Location right at the heart of Tunjungan road, where at night, it comes alive with pedestrians enjoying the night. Lots of nice eateries around too! Walking distance to the mall... This would definitely be my hotel again for my next trip!

Good choice hotel for its location. Walking distance to Tunjungan Plaza. Along the roadside walkway, lots of local food shops. Breakfast on 10 floor have wide spread of choices. Will stay again.

Excellent location. Just across Tunjungan Plaza 1. Exit right from the main entrance to the famous Jalan Tunjungan. Clean, beds & pillows comfortable. Aircond cold. Just the shower head needs cleaning, the water pressure is low. Wash basin slow to drain. Overall stay was great.

”This hotel is very convenient for all types of travelers. It's also spacious, making it ideal for family trips. I loved the bed and pillow, which were very comfortable to sleep on. The mall is just a short walk away, less than 10 minutes, and there are street food options nearby. The service by the staff is awesome—friendly and helpful. I will definitely visit this hotel again on my next trip.”

The hotel room was huge and the service staff were able to cater 3 single beds to us (which I feel is quite rare for hotels to do that) and we had the best sleep in the hotel. Hotel breakfast was amazing with lots of varieties! The service staff was amazing and they were able to assist all our requests such as getting us a taxi to the airport and checking in on the massage services provides by the hotel. P.s the massages services is usually full and hence do make reservation at least 2-3days in advance.

**Review for Crown Prince Hotel Surabaya Managed by Midtown Indonesia** I recently stayed at the Crown Prince Hotel Surabaya, and it was a pleasant experience. **Service:** The service was excellent. The staff were friendly, attentive, and always ready to assist with any needs. **Facilities:** The facilities were top-notch. My room was clean, spacious, and well-equipped. The hotel features a nice swimming pool, a well-equipped fitness center, and a relaxing spa. The breakfast buffet had a good variety of delicious options. Overall, I had a comfortable and enjoyable stay at the Crown Prince Hotel Surabaya. Highly recommended for anyone visiting the city.