5 Fraser Street, Singapore, Singapore
"Two-night Staycation during Covid-19 Phase 2
We booked our stay with Trip.com a week in advance, noting a request for early check-in and late check out. The day before the stay, we gave them a call to see if our requests were granted, and they advised us to call again the next day after 10am, as they were not sure if the current occupant of the space would be checking out early. When I did call the next day, no one was answering the phones until just before noon. When they did answer though, they said we could already check in as our room was ready :))
Upon arrival, we were of course cleared first with their COVID-19 SOP. I thought check-in would happen on the 25th floor as I read the lobby was there, but probably because of the COVID-19 measures, check-in procedures were completed at the ground floor. I indicated that it was our anniversary in our booking notes, so we received a small welcome package of their signature lotions, lip balms, and bath gels, as well as a nice card - only the card said HONEYMOON :))
Shortly after arriving in the room, we also received the refill of our minibar - it was part of the measures to minimise staff from constantly going back and forth guest rooms. I had to do a bit of maneuvering to fit all the new items in the fridge, but we made it work :) Other items that were replenished upon request was the coffee capsules, tea, and water bottles.
The swivel TV was really convenient, as we were able to comfortably watch from the bed and the corner lounge area while enjoying the 180degree view of the city. The only minor issue was that I expected the TV to be loaded with Netflix, but it only had cable channels. The hotel offered us HDMI cables, which we decided not to get anymore since we were only watching one thing during our stay in the evenings - the election coverage :))
I was a little concerned about the bathroom before we arrived, as I read reviews that the shower area was open and would splash all over the bathroom floor, so I was relieved to see a full glass door that kept the water pretty much confined in the shower. The separate toilet area also had floor-to-ceiling windows - number 1 and 2 with a view if that's your thing :)) If not, they had automatic wooden shutters to keep your business private. There was no hairdryer in our bathroom upon arrival, but we were easily able to request for one.
We spent our next two mornings at their breakfast buffet. The table on our first morning was a little small, but they seated us at a nice sunny area with big table space on the second morning. You can access the menu via a QR code, and make your requests to their buffet staff, who would bring your orders directly to your table - another COVID-19 measure. The food was good, although I felt the options were a little limited, again probably because of the COVID-19 situation.
The pool and the roof top bar, Mr. Stork, can only be enjoyed through reservations, so make sure to reserve as early as possible.
Overall we had a good two-day stay. The gentle daylight from the floor-to-ceiling windows was energising in the morning, which was really great for me as I have been having difficulty with my sleeping patterns lately. A small concern would be that there was some dust in the lounge area, under the sofa and the table, as well as the overhead lighting, which was rectified the next day when we requested housekeeping to go over it. I'm putting the mishaps (dusty lounge area, no one answering the phones sometimes) probably because of a lower amount of staff. All of them were polite and helpful though, particularly the buffet server who kept refilling our drinks every time he saw our glasses empty :))"
"First experience when I checked in, the CS lady on the corner counter was not very professional. Does this hotel look how people dressed? Seems like look down on me when asking me credit card for deposit, she actually looked at my card and give me a look. Telling me if this is a debit card. I replied her is a credit card and she gave me a look, like I can’t afford to own a credit card. What is this? Is this the way you treat all your customers?
Nice swimming pool but turn off by the BBQ & cooking smell.
The pool facilities was not well taken care of which my boyfriend have slipped my floor and head landed on the ground. Luckily there is nothing serious happened. Told the facility manager about the slippery wood floor near the pool but it seems like not taking it seriously. I think this should be take careful consideration to look into it so that same things will be happened to others.
On our last day morning of our staycation, we wanted to order in house breakfast to be deliver to the room perhaps we rang the reception many times but no one responded at all till I went out and use the corridor phone and it happened the same. I run up to one of the cleaner and told her that I have been trying to call the reception but no one answer at all. Can I know what happen? She quickly use the phone to call and within few minutes the reception rang our room but is too late that the breakfast time is over.
I wanted to stay in this hotel so much but after this incident and experience. I will not go back again. I really not a super pleasure experience. "
"We booked studio suite for our family staycation. The room was fantastic; good layout, great view and nice high ceiling. Really good size bathroom and nice living room. But what makes it a great experience was the overall service and the attitude from all the staff. Each of the staff we encountered with was friendly, accommodative and welcoming. Special mention to Scott who was manning the pool. He was exceptionally caring. He offered our children to change their wet towels with nice dry ones before they get into the air-con lobby.
The housekeeping team was extremely prompt in attending to our requests, especially given how busy they are. The housekeeping staff did really nice job cleaning up our room within a short time.
The only thing that has room for improvement is the check-in queue. They have opened up more check-in counter at around 3 but it still takes 25 min to get us checked in.
Note that carpark is not included - it works out to be $15/day. "