5 Fraser Street, Singapore, Singapore
18.0km from Singapore Seletar Airport
25.8km from Woodlands Train Checkpoint
21.2km from Woodlands Train Checkpoint
"Chosen a 2 night stay in Andaz for our first anniversary, and all in all was a really pleasant stay. Few things that we really love about the hotel is how the interior feels modern and new. We requested for a high floor prior to our stay, and was granted the highest level 37 with an amazing city view. The toilet is amazing, I personally love how there’s plenty of storage spaces and a separate powder room with a mini sink. The shower room is really spacious albeit no bathtub. There was a bigger sink with a ledge and drawer on the side which serves as a great changing table especially if you’re travelling with babies. My husband loved the sunroom, accessible daily with complimentary beverage. Got a free cake for our anniversary (although they wish us 13 years instead of first year anniversary). Staff was really friendly as we got greeted when they walk pass us each time, and even got to skip the check in queue because our baby was getting fussy.
Couple of things was amiss. We booked the deluxe king room but the room layout seem like the normal king room and not like the photos. But we assume that they have a variety of layout for the deluxe and we got the non corner room since they wanted to comply with our high floor request. We loved the view so much that we forgo this minor difference and enjoyed our stay anyway. The pool slots were booked pretty fast (perhaps it was a weekend) but we didn’t care much as our baby is too small for us to enjoy anw. Also a couple of our deliveries which was sent to concierge was labelled under a wrong room number, luckily we kept a close track with the delivery personnel and check properly with the concierge team. Deliveries have to be collected by ourselves. Late checkout was granted by only one hour, but can see that there was high traffic even for a Sunday check in. Parking was charged by duo tower but since it’s per entry price was reasonable.
Those are just minor comments, as we generally still enjoyed our stay very much. Thanks Andaz. Will most prob be back again. "
"We booked studio suite for our family staycation. The room was fantastic; good layout, great view and nice high ceiling. Really good size bathroom and nice living room. But what makes it a great experience was the overall service and the attitude from all the staff. Each of the staff we encountered with was friendly, accommodative and welcoming. Special mention to Scott who was manning the pool. He was exceptionally caring. He offered our children to change their wet towels with nice dry ones before they get into the air-con lobby.
The housekeeping team was extremely prompt in attending to our requests, especially given how busy they are. The housekeeping staff did really nice job cleaning up our room within a short time.
The only thing that has room for improvement is the check-in queue. They have opened up more check-in counter at around 3 but it still takes 25 min to get us checked in.
Note that carpark is not included - it works out to be $15/day. "
"Stayed for 3D2N and booked just a week or so prior to the stay.
- Location was great, lots of food around till late night
- Room was squeaky clean, well-spaced, and I found the layout refreshing
- Mini-bar had quite a lot drinks and was complimentary
- We were not allocated a check-in timing and sadly had to queue for 40mins to be checked in.
- Pool bookings run out mad fast (esp on Sat) and so we missed our chance for one of the days
- Heard raving reviews, but to be honest the poolview was a little underwhelming
It was also not easy to reach guest service, and our request for toiletries to arrive also took longer than expected. Quite amazing to me how the staff all seemed very busy but are still very polite and poised lol "