4.8/5Outstanding47 Reviews
Bukittinggi|0.4km from downtown
We stayed on 23rd - 25th December 2023. It was a full booked so when we asked for an extra towel was rejected. But what very dissapointment was dishonest staffs and also a rude sales person name Fredi. We left behind our belongings ie. A neck pillow and a jacket both owned by my daughter's were left in the room. The jacket was hang in the cupboard and the neck pillow was under the blanket when we left them. We had already arrived in Padang when we realized it so we called the receptionist and text message to Fredi. Within 15 mins they said there was not any left belongings behind from room 601. It was our mistake to left behind stuffs but never had experience and rude staff with any hotels we stayed before. A warning to stay with Santika's chain next!!!!