4.3/5Excellent722 Reviews
Petaling Jaya|3.55km from downtown
Stayed there during a business trip for 2 nights. Super friendly check-in, even at 12 mid night. The counter staff, specifically Mohd Ashraf, is a delight and extremely knowledgeable. I found him to be courteous, professional and accomodating, even at very late at night, and still the only person at the counter. Discovered the Superior King room had no fridge and the shower gel container was empty when I checked in. Told Housekeeping and it took a day for them to find a mini fridge but they somehow failed to refill the shower gel container. Luckily, I brought my own shower gel. There was no centralised lighting switch in the room. Everything had to be switched on and off manually. The shower area was partially cleaned with dust trails all over the edges. The same with the toilet. And the same with the room. This told me the housekeeping staff only cleaned the most covenient areas and did not do a thorough job. But it was ok. The bed and pillow was super nice and the room was quiet even though it was facing the monorail Kota Damansara station. I also remembered to close the curtains for some privacy. It was a direct line of sight to this station and the main road. Even though the monorails were running, I could barely hear any noise. The two nights were very peaceful and I woke refreshed and ready. The wireless broadband in the room was very good and I conducted several video calls and two video conference sessions in the evening and at night. The table and chair was suited to my needs. Housekeeping also did not replenish my complimentary water bottles but again, it was only a slight inconvenient as the electric kettle was really useful. I had to remove the electic kettle from its box as the steam from the boiling water really fogged the upper glass kitchentop. Parking was super convenient. Totally loved the breakfast buffet. Had my business conversations and caught up with my business partner during breakfast. Breakfast ended at 10.30am but that is plenty of time. The kuih-muih or local pastry was beyond my expectation and very very very good. The miso soup was incredible and the staff actually knew how to do perfect half boiled eggs. Not hard boiled and not raw - served nicely on a tiny bowl. The chef would actually break the eggs into the bowl separately to make sure it was acceptable, then combined it into a single bowl. Perfect. I have stayed in many hotels and I am glad it was available at Royale Chulan Damansara. The salami and cheese choices were very very good and so is the assortment of curries and roti canai. Absolutely delicious. The only item not on par was the coffee machine.