4.7/5Outstanding58 Reviews
Dusseldorf|2.12km from downtown
This hotel seems quite new, beds and bathrooms are in top shape. The location isn't perfect (10 min walk from central train station; few restaurants/shops nearby) but I can live with it. Main downside is the service. I understand this is a select-service, mid-scale property but it is sub-par even for that. I had staff which had difficulties speaking either English or German (weekends). I had staff giving me a terrible room despite me being IHG Diamond. I had staff not resolving complaints properly (defect HVAC unit). Again, I realize this is NOT an upscale, 4-star hotel. Nevertheless, even for a select-service property, service leaves something to be desired. Staff seems really poorly trained. Their room rates tend to be low for Dusseldorf average rates. But I am still contemplating whether to give them another chance.