Galles Frankfurt|2.32km from downtownThere are two points for bad reviews in services:
1 The room was pushed away twice at 8 o'clock in the morning. The staff who cleaned the room knocked on the door, and the door was opened before the door rang before it came to the door. Imagine what would happen if you were bathing?
2 The booked room includes breakfast, and Ctrip's order details are very clear. The first time I went to breakfast, the restaurant almost included breakfast records. The front desk checked it for nearly 20 minutes and finally found it, but it was too late to have breakfast. Breakfast is refunded on the day of coordination. But this incident is not the first time, and it is the only one encountered in this place in many business trips. Hotels and intermediary processes are not smooth but not improved.
Neutrality: The price in the morning is really expensive. The difference between booking the lowest price room with breakfast and the lowest price without breakfast room on Ctrip can be around 350 ~ 400 yuan, and the breakfast is paid directly at the hotel for about 25EURO. If it is not troublesome, it is recommended to choose to pay directly or pay to the room during the meal.
Praise to the following:
1 Ctrip's corresponding speed is very fast, and its attitude is very positive. Ctrip gave 400 yuan compensation for this incident, but hope to really urge intermediaries and hotels to smooth the process. People who often stay in hotels pay more attention to the experience, and hope that later people will no longer encounter similar problems.
2 The room was quiet, close to the exhibition center, and the hygiene was good.
1 bed should be a double bed, but two single beds are put together
2 Breakfast type is ok, there is a Japanese soup recommended, and German sausage.
3 Listen to friends in Europe. The tap water is direct drinking water, so the hotel does not provide ordinary bottled water. Bubble water is about 5.5EURO. Bubble water is more popular in Europe. Generally restaurants have bubble water and distilled water.