Cardiff|2.46km from downtownSt David’s Hotel, Cardiff Bay 5 star hotel Some of the facilities were worthy of their 5 star rating. Some examples were: - very comfortable beds and pillows - spacious room with a good range of lighting - staff unobtrusive, polite and immaculately presented - Loretta in the restaurant was very helpful - we liked the mini Welsh cakes with our hot drinks However the hotel fell short in many areas. Some examples were: - we were not greeted when entering the hotel and no help was offered with luggage - the air conditioning in the bedroom was very noisy - there was mould on the shower screen - there were dirty stained seats and a sticky table in the restaurant - service was not attentive in the restaurant on our first afternoon even though it was quiet - had to ask, did not check if we wanted anything else. - toilets in foyer dirty, the one I used had a broken toilet seat, no hook for bag in cubicle, no toilet roll and stains on the wall. - the building is looking tired and shabby in places, e.g. paint on balcony flaking and tatty, marks on walls, seat stuffing falling out… - no coffee machine in room, even though coffee pods on hospitality tray. Had to ask at reception as phone calls from room not answered. - shower products - body wash had been watered down and only an inch in bottom - poor attention to detail. It should go without saying that five-star hotels should be pristine. There should not be strange mould growing on the shower door and stains on the seating in the restaurant. Our general impression was that this is an over-rated 5 star hotel and that it was not good value for the money we paid. In a five star hotel - cleanliness, maintenance, hospitality and delivery of services must all adhere to an extremely high standard. This was not the case at St. David’s. The attention to detail expected of a five star hotel was lacking. On leaving I had a short discussion with Trish about our stay and the car park fee was waived and a 10% refund given.