4.7/5Outstanding11 Reviews
Hargobinangun|4.08km from downtown
I hope my review can avoid anyone to be in this bad place. When I arrived it was early for check-in, I decided to book the lava tour via the hotel (a waste of time and money). Towards the end of the tour, the jeep driver, a young boy, made very heavy comments. I returned to the hotel and made this point known to a man in the reception, who started laughing at me and told the colleagues who reacted with a fragrant laugh. The morning afterwards I made a witness to a woman at the reception that I had to take my clothes to wash because the water of the air conditioner was dropped on the clothes and washing them, and I made it clear that it seemed correct to be paid back. Magically, the girl no longer understands English. I told her too what happened the day before during the lava tour and what was the reaction of colleagues ... but also in this case the English.. forgotten. The place in general is a big barrack. The staff is incapable and without a minimum of professionalism. There are several coffee but all closed or without products. It should be a hotel for business people ...but always really a noisy, dirty and bad circus. The lack of respect for me was the worst and it was really a bad experience, and I would not recommend this place to women, but generally to all those who have a minimum of respect and consideration for the next.