4.5/5Excellent169 Reviews
Banjarmasin|5.42km from downtown
I stayed at this hotel for 3 nights. I was deeply disappointed. The staff was very slow in providing response. The room was quite dirty. The AC looks disgusting, it is obvious that it is rarely cleaned. There was blood stain on the bedsheets, the pillows were so smelly, and they didn’t bother to change it, and they didn’t bother to change it the next day when housekeeping did the male up room. They changed only after I asked them to do so. They kept giving hard time when it comes to paying services despite the fact that I left an open tab on my credit card at the receptionist. I understand that hospitality sector is struggling, but this kind of service is not acceptable.