4.5/5Excellent227 Reviews
Tanjung Bungah|2.3km from downtown
Booked for my family of 7 for one night on 26th Dec. Arrived at 5pm but unfortunately the apartment wasn't ready. We finally managed to check in at 6.30pm and allowed for late checkout at 4pm next day. Due to the pandemic situation, limited numbers of guests can use the pool at one time. Completely understandable. The management created, for my opinion, an irrelevant SOP for the pool. When checking in u need to book time to use the pool. Only 10person per hour. By the time the 10th group checked in, the pool booking already full. When i visited the pool the next morning, the group that booked the pool for the hour didn't show up & the pool left empty because people who didn't managed to book the pool earlier were denied entry & the people who booked did not show up. Should've make First In First Out rule. I did raised my concern twice to the reception & also manager on duty. They said they cannot do anything about the rule. Most of the guests were family with kids, of course all want to enjoy the pool. The pool booking system/SOP was absurd. The apartment was superb though. But the elevators does not make sense. And as an accommodation by the beach, would appreciate if you can provide some kind of facilities so that guests can clean themselves after enjoying the beach so the lobby won't be as messy. Your security guard locked the tap water at the beach entrance. I guess my stay would be much better if it wasn't the long weekend, but you guys can improve. Apartment was excellent, i got the sea view one. Your staff were good & patient.