4.8/5Outstanding80 Reviews
Bandung City|3.96km from downtown
One of the best 5 stars hotel in Bandung city centre. The place is just walking distance to Paskal 23 mall. We booked 3 rooms: Deluxe Queen (no Bathtub), Queen Family and King Family. All family rooms are with bathtub. The size of the room are generous even for the deluxe queen size. Like the double queen bed arrangement which can accommodate family with 2 kids nicely. The family rooms have 2 sofas which very convenient for the family to enjoy. All the room was arranged perfectly and at the same floor by the reservation team. The view is gorgeous especially the one facing to poll and mountains. The view of King family was not so good as it facing the dirty river (river view supposed to be good in most of places, but unfortunately not in Bandung. Not the hotel's fault).
Like the sustainability effort by providing water in the big 1L bottle. The pillow however a bit hard and too tall for me. We booked the tentcation which provides nice tent, toys and activities as advertised - Thanks to the recreation team. The hotel in general is very kids friendly, it also has separate kids club next to the pool. The hotel also provides kid amenities (natural botanical set from pigeon). The only feedback is the smoking area should not be next to swimming pool or kids club where there are many kids around. The gym is decent in size and have lot of tools to use. The equipments were cleaned regularly.
The breakfasts are very generous, one of the most varieties of dishes, mainly on local foods. Pretty confused to start but thank to Ms. Rani who suggested some specialist to us as well as great hot beverages served by famous barista Mr. Amol. The food are great with several options of fresh juices which my daughter loves it so much. One improvement just on the egg Benedict that we ordered.
The hotel provided WhatsApp channel which not only provide standard answer or chatbot, but they are very professional, fast and responsive to accommodate our stay, last minute changes/request, and any room information. Thanks to Ms. Rania and Mr. Faris for great help and prompt response. Overall great and worth stay. Thank you Hilton Bandung for excellent service and hospitality.