Madison|7.96km from downtownThe pool area was disgusting. When I say disgusting, I don't mean just a little dirty. There was a pile of human feces in the back corner of the pool area (no, I'm not exaggerating). The floors were visibly dirty, the tables were covered with old towels and food people had brought in (as a person with food allergies, this disturbs me and I didn't feel like I could sit down anywhere because every table had crumbs), it looked like it hadn't even had a basic wipe down all day long. They also ran out of pool towels because no one was checking. The guest room was not very comfortable, it was very squished and even though we asked for an accessible room the toilet was VERY low to the ground, so low that my elderly mother had to go to the downstairs public bathroom to use that toilet because she could not get up from the one in the room. The shower HOT/COLD label was backwards and it did not drain properly. I will say that the room itself was very clean, kudos to the staff that cleans rooms! The front desk was very friendly and inviting which is why the scores are all over the place. I appreciated their assistance anytime I asked for help, even if they could not accommodate (bathroom issue). Departure was a breeze, breakfast (although I didn't eat it because of the above mentioned food allergies) looked inviting and my family said it was very good. Other than the customer service and room cleanliness which were both very good, I'm disappointed in Radisson. I travel multiple times a month for work and Radisson is not usually a chain I stay with. Because this was a family trip I decided to give it a try, unfortunately for the cost of the stay and how it ended up, I feel as if the price was not worth the visit. I hope they were just having a bad day.