Cleveland|0.37km from downtownWe stayed in one of the Ambassador suites on a Saturday night. The property is gorgeous. It’s restaurants and main bar are very nice. The price point for their items are expensive but it’s definitely a luxury experience. We didn’t get to see the pool but there is one located on the 6th floor. My suite was very nice. The check in experience was my least favorite part of our stay as we waited over an hour past check in time for the room to be cleaned and then did not receive their standard notification that it was ready. The front desk handled it well considering the inconvenience and offered a late check out to make up for the lost time. The room was clean and was represented well by the pictures listed online. A few minor things could be improved such as semi broken door handle or no robes in the suite but overall it was lovely. The staff were a charismatic and diverse bunch who seemed to really shine interacting with the guests. They were also good at pivoting around issues to find solutions and keep guests happy. Sometimes I would get conflicting information depending on the associate or I would have to ask for something more than once but I attribute that to issues in training or possibly staffing. The mechanics behind the scenes could be improved but overall the service was great. It’s worth the money considering the modern amenities, luxury aesthetic, friendly staff and excellent downtown location with beautiful views. Any cons are outweighed by the pros.