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Very good stay Room very comfortable great View of cricket field Staff all very friendly reception all good and helpful Breakfast very good Be even better when the executive lounge re opens only disappointing thing spa pool not available To guests unless you pay a huge cost assume not part Of the hotel But hotel very good thanks to all for making our stay Excellent

I must say this is one of the worst Premier Inns I’ve stayed in. Room was as expected although the cups and glasses were dirty. Wanted to have a shower before going out - no water! A trickle came out of the bath tap and absolutely nothing from the shower. Tried again in the morning and the same. Even the hot water in the tap went cold so had to wash in cold water.

Upon arriving I was incredibly disappointed. The description on Trip Advisor and elsewhere states: “Set in acres of beautiful countryside, our hotel offers the best of breathtaking scenery” Surrounding the hotel are multiple housing estates and new roads being constructed. I appreciate they don’t control what goes on around them, but please don’t market yourselves as something you are not. My view from the single window was also of a relatively new housing estate, bright street light and at the time a member of staff standing there smoking whilst staring at our bed. Not a great start. Upon arriving, we were allowed to check-in early, which was appreciated. However, as a family (visiting Peppa Pig World) we purchased a package deal - and we had the distinct feeling that we were allocated a special ‘out of the way' room in the ‘out of the way’ wing where they stick the package holiday customers. The room was downstairs and along a long corridor. It was dark and somewhat depressing. The room itself was much the same. The chairs were too dirty to sit on, one of the pillows had some horrible red staining on, the air-con was weak and one of the bedside units (next to my 5-year-olds bed) had a couple of pin nails sticking out ready to split a head open in an instant (I bent them over to avoid this for future guests). The TV didn't work and and there were minor issues, such as holes in the curtains and bed sheets It just felt tired. My worst experience came when wanting to watch my little girl swim with her mum in the pool, but I didn’t want to swim myself. I asked a member of staff if that was possible. He blanked me. I asked again, and there was complete silence - making me feel very uncomfortable. Almost in a ‘why would you want to watch’ kind of way. Still no answer from the staff member. If it hadn’t been my daughter's birthday he’d have been pulled to one side and given a lesson in customer service whether he liked it or not. Clearly rude, and not overly bright. Slight positive, they were accommodating when allowing us some plates for my daughter's cake in our room and a little bit of ice for our drinks. And, the bathroom was quite clean and other than leaky taps it all seemed to work well. We would have ordered food, but some was £30+ a dish, plus a £5 tray charge. I’m happy to pay for good food, but not for a hotel that talks a good game when it comes to their food, but can’t even deliver on a decent cooked breakfast (the sausages were dreadful) - and I very much doubt any was organic, which apparently is if possible…. A few staff members were very friendly, and a few were not. Was it a truly horrible stay? No, but it was certainly forgettable. It would be fine for a business stay, but it’s NOT family-friendly, and feels very dated. It was trying to punch well above its weight. As a dad, my mains concerns for a 'family room' were: 1) Pin nails by the bedready to cause injury. 2) Child's bed pushed up tight against the radiato

This was my first time venturing out into the world after the pandemic and a coeliac diagnosis two years ago. The hotel was quite busy on the Friday when I checked in and only one lift was working, but that really was a small niggle. The lift was repaired by the time I returned to the hotel in the early evening. The restaurant was great when it came to catering to my gluten allergy. There were a few options, and the guy at the front of house went the extra mile to check if the fish was fried in the same oil as non-GF food. Unfortunately, that was the case, and I'd suggest that either provision is made for a separate fryer, or the GF designation is taken off that item on the menu. But there were other things I could have, so it wasn't really a problem. Breakfast was excellent. The lovely young lady at the front of house took my order and explained that the chef would prepare it in a GF-section of the kitchen, so I'd have a 15 minute wait. It really wasn't a problem and it was well worth the wait. Beautifully prepared, generous portion. Friendly service. The room was fine. I loved pulling back the curtains in the morning and seeing the massive cruise ships in port. Only quibble was the pillows, but I'm picky. Otherwise the room was nice and clean, and I appreciated the a/c. I would definitely stay here again.