5-Star Hotels in Terengganu, Malaysia

I was furious when checking out. I had accidentally injured my leg with two small cuts while out at sea with friends, so I returned to the hotel clinic for treatment. They assured me the cuts were superficial and nothing to worry about, and the on-site service was very pleasant. We asked the medic about the price and confirmed it multiple times. They reassured us the treatment fee would be less than 20 RM, putting our minds at ease. So, we proceeded with the treatment right away: iodine cleaning, sterile dressing, and antiseptic ointment. After the cleaning, they also gave us two strips of medication (which we assumed were included in the 20 RM) for promoting blood circulation and reducing swelling. However, when we checked out, the bill came to 181 RM!!! The medic then appeared in the lobby with a printed form, completely reneging on their previous quote. The new breakdown was 100 RM for wound care (iodine, bandage, labor) and 80 RM for medication!!! This amounted to approximately 300 RMB!!! Unfortunately, as two young women in a foreign country with no audio evidence, we didn't feel comfortable arguing further. So, we reluctantly paid 180 RM in cash (we were rushing to catch our flight home and didn't get a chance to photograph the receipt), as we didn't want to jeopardize our departure plans for that day. Our entire trip to Perhentian Islands and the hotel service had been wonderful, which made this incident at the very last minute even more frustrating. We felt completely ripped off, and it instantly spoiled our mood 💢. Had they told me the wound care would cost 100 RM upfront, I would have accepted it. However, the vast difference between the initial quote and the final bill left us utterly speechless. This is a heads-up for everyone: always keep evidence of any incurred costs to avoid getting scammed.

This resort is the best resort i ve stayed so far! From the staff that are well-trained and super attentive to the uniqueness of the building itself. All are just amazing. Breakfast was super delicious that every dish was thoughtfully prepared and full of flavor. Highly recommended this resort for all of you.

The hotel itself and it's location was great. The weather was sunny, making the water activity do-able and nice. Thanks for the hardworking lifeguard at the beach and attentive restaurant waiter/waitress. However, the service at the reception and manager handling a paid room upgrade should be improved further for a better guest experience. Not a 5-star experience. Lol. Hope they can improve on the communication and better room coordination. Marriott/Shangrila will do this in a much better way. Maybe it's me who put higher expectation on Taaras Is this resort deserve a repeat? Maybe NO. Anyway tq for the experience