5-Star Hotels in Riau Islands, Indonesia

We had a fantastic 4-day, 3-night family getaway at this resort! Our kids (6 & 8) loved the facilities, including the kids' club (complimentary, though optional activities come with a fee) and pools (both our villa's and the beach bar tiigo's). The service was top-notch, with friendly and attentive staff going above and beyond. While the location was out in the middle of seemingly nowhere, and cleanliness was good but not perfect, the exceptional service and facilities made up for it. The prices for food and activities are high and very much resort priced (around Singapore pub prices for drinks and food), but you have to option to order food delivery via Grabfood (collect from main lobby) so you can pick and choose. Seafood dinner at Pantai restaurant was good. Enjoyed the spa wellness programmes too, but again, very pricey. All said though, we wish we had more days there to try out all the family and outdoor activities, and we'd definitely recommend and return!

Perfect quiet side of Bintan, luxury and spacious villa room - Upper Garden. Free pickup at ferry terminal. All front desk requests made via WhatsApp or room phone. Super fast response!! Facilities were practical like bicycles per villa, gym, spa, kids playhouse, water sports and 3 dining restaurants for selection. Bed was medium firm, clean bathtub, good water pressure for standing rain shower, attached hairdryer was all great! Buggy service to get around by dialing 0. Custom text bed decor and turn down service available for free. Recommend for couples! Good breakfast with live stations - egg station, waffle pancake station, noodles station, bubur station (congee). Free activities like towel art, Farm animals feeding - rabbit and chicken. Pool was clean, no leaves/sand. Baby wading pool available too. Pool bar menu was good with live band nights. Indonesian cuisine at Rica Rica is highly recommended. Can skip Rimbun Grill, our chicken was overdone. Superb getaway for 2 nights!!! Singaporean approved!

Overall, the stay has been pleasant. The seaview room has been comfy and good. There are some room for improvement: 1) the reception staff promised to send me the room key when I highlighted that Im having lunch at Goji restaurant. He failed to remember and I ended up going to retrieve myself at the check in counter. 2) the mini-bar was not stock up during the check in, the fridge is empty except for a can of beer. 3) the rain shower head when used produce a screeching noise, need some servicing. The breakfast team have been exceptionally impressive. They are very attentive and provide immaculate service. Star team!

I travelled with my dad for a 2 day 1 night trip to Batam. Upon arriving at the Radisson Golf and Convention Center Hotel via Grab, it took about 15 minutes from Batam Center. The reception check in was seamless, and the staff were very polite. However, the lift sensor didn't work very well when pressing the button. The amenities were good, but it would be great to include items such as a comb or cotton buds. This wasn't my first time staying here, but I hope for some upgrades of the bathroom or better cleaning, as noticed some signs of aging. Hotel breakfast had a wide variety of options, which was impressive. Additionally, the massage services at the hotel were excellent.

Super heartwarming, friendly and professional service! Love our stay at Hotel Indigo Bintan! Each and every staff truly went the extra mile to ensure that we were very well taken care of. I appreciated the high levels of care, starting from the exclusive waiting lounge at the Bintan ferry terminal, the complimentary BYD car transfers to and fro the hotel from the ferry terminal, the sheltered buggy rides all around the resort to ensure that we will stay dry in the monsoon rainy weather, the delicious and lovingly prepared semi-buffet breakfasts with ala carte options for main courses prepared upon order, the beautifully decorated and spacious rooms, the complimentary activities everyday to keep guests entertained etc. Most of all, all service staff are always greeting us with bright smiles throughout our stay! Hope to come back to visit again soon!

I recently stayed in Wyndham Panbil Batam and had an incredible experience. From the moment I arrived, the staff made me feel welcomed and went above and beyond to ensure my stay was comfortable. The room was modern, and spacious, with all the amenities I needed for a relaxing stay. The on-site restaurant served delicious meals, and the breakfast spread was fantastic, offering a variety of fresh options. Overall, I couldn’t have asked for a better experience. I’ll definitely be staying here again on my next visit and highly recommend it to anyone looking for a top-notch hotel with excellent service and comfort in Batam.

3D2N stay to celebrate our wedding anniversary. Complimentary shuttle bus to hotel & ferry terminal. Excellent services from all Natra Bintan hotel's staff, they were so warm & welcoming! Our room was decorated & a slice of cake was provided. Breakfast spread was gd & delicious, room was clean, staffs always make up room daily so if you do not want to make up room better put the ”Do not disturb” sign on door handle. Cannot hear neighbours, but you do hear aeroplane flying noise in the middle of night, birds chipping at 6am plus so if you are a light sleeper then you might find it hard to get a gd sleep. Hotel provides buggy services to bring us to room, different parts of Treasure Bay. 20% off activities at Treasure Bay for being Natra guests. Only 3 restaurants which are at Natra, Anmon & Treasure Bay activity centre. Had western lunch at Anmon hotel once but food was average, Natra's food was much better. Will definitely consider Natra for our next Bintin trip due to the excellent staffs!

My husband & I enjoyed our 4 days & 3 nights stay at Nirwana Resort for my Birthday Celebration. The staff gave me a surprise birthday cake while having a buffet breakfast at their Cafe restaurant. Our room was spotlessly clean, the staff were very friendly & accommodating to our request. I feel totally relaxed, renewed & recharged during our stay. Sunset was truly mesmerizing while savouring our diner at Kelong Restaurant. I will recommend this resort for those who want to be away from the hustle and bustle of city life and experience the tranquility & serenity of this Island. We will surely come back again.

Booked the hotel for a one night trip to Bintan for a birthday occasion. The hotel goes out all the way in helping decorating the room when requested and they also prepared a delicious birthday cake ! That is so sweet of them and I really do appreciate it a lot. The room is also very clean and the air conditioning gets cold really fast. It’s an 10/10 experience.

I play golf at the nearby Laguna Bintan Golf Course and have returned again to stay at Angsana Bintan. A special mention to the main restaurant manager at Angsana who is very attentive and helpful. The spa at Angsana Bintan is great and the masseurs and staff provide a very good service. One issue is that they charge you if you take away the bedroom slippers and the beach slippers without actually telling you in advance. I was almost caught out to pay about 20USD for this which is a bit preposterous for a 5 star hotel! My room had twin beds of generous size each with lots of room to move around, a working desk, a lounging sofa and a balcony with furniture. The room offered a great view of the beach and the sea. See photo of the view from the room balcony.

Perfect quiet side of Bintan, luxury and spacious villa room - Upper Garden. Free pickup at ferry terminal. All front desk requests made via WhatsApp or room phone. Super fast response!! Facilities were practical like bicycles per villa, gym, spa, kids playhouse, water sports and 3 dining restaurants for selection. Bed was medium firm, clean bathtub, good water pressure for standing rain shower, attached hairdryer was all great! Buggy service to get around by dialing 0. Custom text bed decor and turn down service available for free. Recommend for couples! Good breakfast with live stations - egg station, waffle pancake station, noodles station, bubur station (congee). Free activities like towel art, Farm animals feeding - rabbit and chicken. Pool was clean, no leaves/sand. Baby wading pool available too. Pool bar menu was good with live band nights. Indonesian cuisine at Rica Rica is highly recommended. Can skip Rimbun Grill, our chicken was overdone. Superb getaway for 2 nights!!! Singaporean approved!

Super heartwarming, friendly and professional service! Love our stay at Hotel Indigo Bintan! Each and every staff truly went the extra mile to ensure that we were very well taken care of. I appreciated the high levels of care, starting from the exclusive waiting lounge at the Bintan ferry terminal, the complimentary BYD car transfers to and fro the hotel from the ferry terminal, the sheltered buggy rides all around the resort to ensure that we will stay dry in the monsoon rainy weather, the delicious and lovingly prepared semi-buffet breakfasts with ala carte options for main courses prepared upon order, the beautifully decorated and spacious rooms, the complimentary activities everyday to keep guests entertained etc. Most of all, all service staff are always greeting us with bright smiles throughout our stay! Hope to come back to visit again soon!

3D2N stay to celebrate our wedding anniversary. Complimentary shuttle bus to hotel & ferry terminal. Excellent services from all Natra Bintan hotel's staff, they were so warm & welcoming! Our room was decorated & a slice of cake was provided. Breakfast spread was gd & delicious, room was clean, staffs always make up room daily so if you do not want to make up room better put the ”Do not disturb” sign on door handle. Cannot hear neighbours, but you do hear aeroplane flying noise in the middle of night, birds chipping at 6am plus so if you are a light sleeper then you might find it hard to get a gd sleep. Hotel provides buggy services to bring us to room, different parts of Treasure Bay. 20% off activities at Treasure Bay for being Natra guests. Only 3 restaurants which are at Natra, Anmon & Treasure Bay activity centre. Had western lunch at Anmon hotel once but food was average, Natra's food was much better. Will definitely consider Natra for our next Bintin trip due to the excellent staffs!

My husband & I enjoyed our 4 days & 3 nights stay at Nirwana Resort for my Birthday Celebration. The staff gave me a surprise birthday cake while having a buffet breakfast at their Cafe restaurant. Our room was spotlessly clean, the staff were very friendly & accommodating to our request. I feel totally relaxed, renewed & recharged during our stay. Sunset was truly mesmerizing while savouring our diner at Kelong Restaurant. I will recommend this resort for those who want to be away from the hustle and bustle of city life and experience the tranquility & serenity of this Island. We will surely come back again.

Booked the hotel for a one night trip to Bintan for a birthday occasion. The hotel goes out all the way in helping decorating the room when requested and they also prepared a delicious birthday cake ! That is so sweet of them and I really do appreciate it a lot. The room is also very clean and the air conditioning gets cold really fast. It’s an 10/10 experience.

I play golf at the nearby Laguna Bintan Golf Course and have returned again to stay at Angsana Bintan. A special mention to the main restaurant manager at Angsana who is very attentive and helpful. The spa at Angsana Bintan is great and the masseurs and staff provide a very good service. One issue is that they charge you if you take away the bedroom slippers and the beach slippers without actually telling you in advance. I was almost caught out to pay about 20USD for this which is a bit preposterous for a 5 star hotel! My room had twin beds of generous size each with lots of room to move around, a working desk, a lounging sofa and a balcony with furniture. The room offered a great view of the beach and the sea. See photo of the view from the room balcony.

Service was good, place was kept quite clean except for the occasional bugs that appeared here and there. The resort was situated in an area with nothing much to do, so you'd need to take a private car anywhere if you want to experience any of the activities available in Bintan. Amenities provided at the resort was not kept in the best condition (however, it's still usable)

The room that we booked has included breakfast, the breakfast are very simple and nice. We enjoy our one night trip.

Had a very good stay in Banyan Tree, we like the spacious villa either our own jacuzzi. Room was clean and appreciate the staff to prepare our room for night setup, with the mosquito nets and cools. Food was good and had good selection too. Spa massage was also good. You can ask the buggy to drive you anywhere within the resort and their sister hotels. Staffs are all friendly and always greet with a smile. Just take note a lots of insects so bring your insect repellent. And don’t have complimentary shuttle from ferry terminal, its chargeable. The TV is old model so cant cast your phone to watch Netflix. The telephone line will cutoff during rainy days, however, whatsapp service and will still be contactable with the reception. Overall a good stay if you want a private and relaxing holiday.

The hotel and its facilities are very nice. Here and there a few spots of improvements needed but otherwise a very attractive hotel with lovely features. A very pleasant stay starts with a dedicated lounge at the ferry terminal which is available upon arrival and departure (taking care of your visa and other requirements). Travel to the actual hotel is within short 20 minutes by hotel shuttle bus. You can chose between colonial style suites at the main building or near by or Thai/ Bali style villas on the large ground and a short walk away from the main building. The Thai villas are very nice, filled with all the necessary amenities and some top of the range products. Plenty of storage space, outdoor veranda seating and well kept exterior make it really nice. At the main section, the pool is with its 50 meter in length a true highlight, together with the very easy and close proximity to the pristine and huge beach section. Although facing north, the beach is actually in a bay and can be explored for hours. Also well worth mentioning is the spa which provides truly amazing treatments administered by very experienced therapists who will truly pamper you from start to finish. Regrettably, there are also a number of shortcomings. Although the hotel provides insect repellant for your daily use, even the best of preventions and best of cleaning/ spraying efforts of the staff will not stop billions of sand flees attacking you on the beach, especially after rain or during the evening hours when you become their dinner. However, the biggest drawback is the food and beverage section. For a hotel operating in such a high price category, the restaurant is a true letdown perhaps even the sole reason for not coming back again. Yes staff everywhere is very friendly, attentive and making it their business to know you by your first name from the start, but the entire food and beverage section requires a lot of improvements to even get close to a star rated service. Yes the drinks are well made (guess can be expected at prices of US$20 plus) but the restaurant service truly lacks what it takes. The food, expensive as it is, lacks any sort of imagination, is void of any special touches, and surely does not represent Indonesian cuisine in any shape or form. As said, staff are very friendly and trying their best however, if they are not taught the basics or led by indifferent managers, then things need to change. Management comes from the top. In summary, if you are looking for a nice place to relax in a colonial style building, not too crowded with a lovely pool, then please try the Sanchaya. However, if you looking for cuisine which is anything but poor, not even ordinary, then you better look elsewhere.

We had a fantastic 4-day, 3-night family getaway at this resort! Our kids (6 & 8) loved the facilities, including the kids' club (complimentary, though optional activities come with a fee) and pools (both our villa's and the beach bar tiigo's). The service was top-notch, with friendly and attentive staff going above and beyond. While the location was out in the middle of seemingly nowhere, and cleanliness was good but not perfect, the exceptional service and facilities made up for it. The prices for food and activities are high and very much resort priced (around Singapore pub prices for drinks and food), but you have to option to order food delivery via Grabfood (collect from main lobby) so you can pick and choose. Seafood dinner at Pantai restaurant was good. Enjoyed the spa wellness programmes too, but again, very pricey. All said though, we wish we had more days there to try out all the family and outdoor activities, and we'd definitely recommend and return!

Overall, the stay has been pleasant. The seaview room has been comfy and good. There are some room for improvement: 1) the reception staff promised to send me the room key when I highlighted that Im having lunch at Goji restaurant. He failed to remember and I ended up going to retrieve myself at the check in counter. 2) the mini-bar was not stock up during the check in, the fridge is empty except for a can of beer. 3) the rain shower head when used produce a screeching noise, need some servicing. The breakfast team have been exceptionally impressive. They are very attentive and provide immaculate service. Star team!

I travelled with my dad for a 2 day 1 night trip to Batam. Upon arriving at the Radisson Golf and Convention Center Hotel via Grab, it took about 15 minutes from Batam Center. The reception check in was seamless, and the staff were very polite. However, the lift sensor didn't work very well when pressing the button. The amenities were good, but it would be great to include items such as a comb or cotton buds. This wasn't my first time staying here, but I hope for some upgrades of the bathroom or better cleaning, as noticed some signs of aging. Hotel breakfast had a wide variety of options, which was impressive. Additionally, the massage services at the hotel were excellent.

I recently stayed in Wyndham Panbil Batam and had an incredible experience. From the moment I arrived, the staff made me feel welcomed and went above and beyond to ensure my stay was comfortable. The room was modern, and spacious, with all the amenities I needed for a relaxing stay. The on-site restaurant served delicious meals, and the breakfast spread was fantastic, offering a variety of fresh options. Overall, I couldn’t have asked for a better experience. I’ll definitely be staying here again on my next visit and highly recommend it to anyone looking for a top-notch hotel with excellent service and comfort in Batam.

View from apartment was good. Not sufficient utensils. Only spoons and no forks. Sofa and single mattress stained. Found rubbish inside and under coffee table not cleaned. Wall socket beside sofa not working. Communication with staff was good!

We had a fantastic 4-day, 3-night family getaway at this resort! Our kids (6 & 8) loved the facilities, including the kids' club (complimentary, though optional activities come with a fee) and pools (both our villa's and the beach bar tiigo's). The service was top-notch, with friendly and attentive staff going above and beyond. While the location was out in the middle of seemingly nowhere, and cleanliness was good but not perfect, the exceptional service and facilities made up for it. The prices for food and activities are high and very much resort priced (around Singapore pub prices for drinks and food), but you have to option to order food delivery via Grabfood (collect from main lobby) so you can pick and choose. Seafood dinner at Pantai restaurant was good. Enjoyed the spa wellness programmes too, but again, very pricey. All said though, we wish we had more days there to try out all the family and outdoor activities, and we'd definitely recommend and return!

I recently stayed in Wyndham Panbil Batam and had an incredible experience. From the moment I arrived, the staff made me feel welcomed and went above and beyond to ensure my stay was comfortable. The room was modern, and spacious, with all the amenities I needed for a relaxing stay. The on-site restaurant served delicious meals, and the breakfast spread was fantastic, offering a variety of fresh options. Overall, I couldn’t have asked for a better experience. I’ll definitely be staying here again on my next visit and highly recommend it to anyone looking for a top-notch hotel with excellent service and comfort in Batam.