Overall, the car was good value for money and had excellent fuel economy, which helped keep costs down during the trip. Customer service was also pretty good — staff were helpful when I had questions during the hire, and they kindly covered an Uber to the airport after I missed the last shuttle of the day, which I appreciated.
There were a few downsides though. The basic insurance excess was extremely high, and the cost to reduce it with additional cover felt quite expensive. The car itself also needed a bit more maintenance attention: there was no windscreen washer fluid, and the wipers need replacing as visibility at night and during low sun conditions was noticeably affected. There was also a rattling noise in the driver’s door at higher speeds which became distracting while driving. Overall, decent experience with room for improvement.
Authentic Auckland Airport supplier ratings
Auckland Airport suppliers have an average rating of 4.7. All suppliers' ratings are based on authentic user reviews.